Staff Product Manager, Communications

OpenLoop

Staff Product Manager at OpenLoop leading the strategy and design for a unified communications platform. Overseeing integration of communication channels across the organization.

Posted 5/29/2026full-timeRemote • California, Iowa, Tennessee • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Define and own the long-term strategy for a unified communications platform across voice, SMS, email, chat, and AI channels.
Evaluate third-party vendors against custom-built solutions for journey orchestration.
Define which patient events (appointment booked, prescription shipped, refill due) trigger communications and when.
Establish which elements are client-configurable (branding, templates, timing, channels) versus standardized.
Design white-label architecture for client-specific branding, templates, and timing preferences.
Deliver tools enabling Implementation and CS teams to configure journeys without engineering involvement.
Define how clients can trigger communications from their systems, including access levels, documentation, and integration patterns.
Align and consolidate communication pathways across Amazon Connect, Twilio, Tellescope, and internal systems.
Ensure HIPAA-compliant messaging with full visibility into what was sent, to whom, when, and why.
Develop a unified interface surfacing all patient and operational communications.
Define end-to-end patient journeys across all medical programs.
Map communication triggers to clinical, operational, and behavioral events.
Build scalable, multi-program templates and automation components.
Work closely with Engineering, IT, Implementations Platform, Operations, and Customer Success.
Ensure all messaging adheres to HIPAA/HITRUST standards.
Serve as the subject matter expert on Amazon Connect or similar enterprise communication platforms.
Define UI/UX requirements for modifying journeys and communication logic without engineering.
Partner with Engineering to deliver tools for triggers, workflows, templates, routing, and analytics.

Requirements

What you’ll need

10+ years of PM experience with communications, workflow automation, or engagement platforms.
Strong technical acumen with APIs, integrations, and event-driven systems.
Experience defining journeys and building automated communication workflows.
Proven cross-functional leadership across engineering, operations, clinical, and IT.
Strong communication, prioritization, and ownership mindset.
Experience with Amazon Connect or similar enterprise communication tools.
Experience in healthcare or other regulated industries.
Familiarity with HIPAA/HITRUST and secure messaging requirements.
Exposure to multi-tenant or client-configurable communication platforms.

Benefits

Comp & perks

Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Flexible PTO
401(k) + Company Match
Life Insurance, Pet insurance, and more

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

APIintegrationsevent-driven systemsautomated communication workflowsjourney orchestrationUI/UX designwhite-label architecturescalable templatesautomation componentscommunication logic

Soft Skills

cross-functional leadershipstrong communicationprioritizationownership mindset

Certifications

HIPAAHITRUST