OpenLoop

Implementation Project Manager

OpenLoop

full-time

Posted on:

Origin:  • 🇺🇸 United States • Iowa

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Salary

💰 $85,000 - $100,000 per year

Job Level

Mid-LevelSenior

Tech Stack

PMP

About the role

  • Manage a portfolio of client implementation projects, from onboarding through go-live, ensuring timelines, deliverables, and client expectations are met.
  • Serve as the primary point of contact for clients during implementation, guiding them through setup, technical configuration, and clinical workflows.
  • Partner with Sales, Product, Clinical, Engineering, Compliance, Patient Support, and Customer Success to align resources and ensure successful delivery.
  • Perform light technical configuration, system setup, and validation of integrations to ensure readiness for launch.
  • Anticipate potential blockers, resolve issues quickly, and escalate as needed to keep projects on track.
  • Contribute to building scalable implementation playbooks, checklists, and best practices that improve efficiency and client satisfaction.
  • Gather client feedback post-launch and work with internal teams to enhance the onboarding experience.
  • Other duties as assigned.

Requirements

  • Bachelor’s degree or equivalent experience required; experience in healthcare, health tech, or SaaS strongly preferred.
  • 3+ years of implementation or project management experience in digital health, healthcare technology, or SaaS.
  • Strong understanding of technical integrations and implementations with the ability to collaborate effectively with engineering and product teams.
  • Proven success managing multiple, complex projects with tight deadlines and competing priorities.
  • Excellent communication skills—able to synthesize and present information clearly to both technical and non-technical audiences.
  • Highly organized, with exceptional follow-through, attention to detail, and accountability.
  • Calm under pressure and effective at navigating ambiguity with a solutions-first mindset.
  • Familiarity with project management tools such as Jira, Asana, or Monday.com.
  • PMP, CSM, or similar certification is a plus.