OPENLANE

Communications – CSR Manager

OPENLANE

full-time

Posted on:

Location Type: Hybrid

Location: Carmel • United States

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About the role

  • Craft compelling content that drives engagement and builds both internal and external brand champions, from intranet and thought leadership articles to presentations, talk tracks and more.
  • Empower field employees with the latest info and resources about product updates, key initiatives and customer engagement priorities, leveraging communications as a business growth tool.
  • Oversee our employee intranet, serving as the subject matter expert to teams across the organization on its functionality and best practices and providing regular engagement reports.
  • Partner with key corporate functions including human resources, IT, finance, safety and security as well as OPENLANE’s employee resource groups (ERGs) to deliver timely and relevant communications to employees.
  • Lead and manage OPENLANE’s community engagement strategy and initiatives, cultivating meaningful relationships to maximize program impact and visibility while ensuring alignment with company priorities and brand standards.
  • Develop standards for regular reporting on the scope and impact of community engagement initiatives.
  • Manage a storytelling-driven social media approach for our corporate social channels, including planning, posting and performance monitoring.
  • Maintain a keen understanding of industry trends affecting our business and make appropriate recommendations regarding communication strategy.
  • Pilot AI-enabled workflows for ideation, drafting, editing and analytics to enable increased productivity and engagement.

Requirements

  • Bachelor’s degree in marketing, communications, business or a related field
  • 6-10 years of relevant experience in communications or marketing, preferably in a corporate, agency or political setting
  • Exceptional written and verbal communication skills
  • Ability to prioritize and implement complex initiatives in a high-intensity, fast-paced, entrepreneurial environment
  • Flexible mindset with the ability to adapt to changing deadlines and priorities
  • Ability to analyze data and apply it to business challenges and communications strategy
  • Experience and success using traditional media as well as social media and digital channels to engage both internal and external audiences
  • Comfort conceptualizing and/or creating compelling visuals and presentations to enhance communications
  • Strong executive presence and poise
  • Ability to influence others outside direct line of control or management chain
  • A keen eye for detail.
Benefits
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and meaningful advancement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content creationdata analysissocial media managementreporting standardscommunity engagement strategycommunication strategyvisual communicationpresentation skillsAI-enabled workflows
Soft Skills
written communicationverbal communicationprioritizationflexibilityadaptabilityinfluenceattention to detailexecutive presencerelationship building