OPENLANE

Senior Arbitration Manager

OPENLANE

full-time

Posted on:

Location Type: Office

Location: Carmel • Montana • 🇺🇸 United States

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Job Level

Senior

About the role

  • Review and assess mechanical issues brought to our attention from buyers purchasing vehicles on our platform
  • Understand customer descriptions of symptoms to diagnose and clarify the mechanical issue(s)
  • Learn and apply company policies to resolve arbitration in a timely and equitable manner
  • Mediate, dispute, and negotiate repair and/or pricing of disputed vehicles to arrive at a mutually agreeable solution
  • Document and maintain accurate files for each arbitration case
  • Collaborate with different departments to reach successful resolution of claim

Requirements

  • 5 years of automotive, mechanical, or body shop experience
  • Proficient use of CRM software
  • Strong customer service focus with excellent communication skills
  • Ability to verify and confirm vehicle condition data from vehicle inspection reports
  • Experience coaching and developing individuals to achieve goals (Nice to Have)
  • Ability to analyze a process and suggest/develop improvements (Nice to Have)
  • Change leadership experience (Nice to Have)
Benefits
  • Competitive pay
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and meaningful advancement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
automotive experiencemechanical experiencebody shop experiencevehicle inspectionprocess analysisdispute resolutionnegotiationarbitrationcustomer service
Soft skills
communication skillscoachingleadershipcollaborationproblem-solving