Community Technology Specialist

OpenEd

Community Technical Specialist ensuring quality live operations for educational programs. Responsible for attendance, data management, and actionable insights delivery in a remote setup.

Posted 5/24/2026full-timeRemote • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

About the role

Key responsibilities & impact

Provide real-time support for live sessions (clubs, events, Morning Meetings, Flex Fridays)
Troubleshoot technical issues and ensure sessions run smoothly
Support facilitators and teachers during live programming
Ensure sessions start on time and meet quality standards
Own attendance tracking systems across all Community programs
Ensure accurate and complete attendance records
Maintain and validate data across platforms and systems
Identify discrepancies and resolve data issues quickly
Manage session recordings and ensure timely uploads
Ensure all post-session deliverables are completed accurately and on time
Monitor session quality and consistency across programs
Identify issues in execution and flag them to leadership
Help standardize expectations for live session delivery
Create and maintain weekly reports on attendance, engagement, and trends
Analyze participation patterns and identify opportunities for improvement
Surface insights that inform program planning and operational decisions
Identify inefficiencies in live operations and data workflows
Recommend and support process improvements or automation opportunities
Partner with leadership to improve systems and scalability

Requirements

What you’ll need

Experience with Google Workspace (especially Sheets and data tracking)
Excellent writing and communication skills
Strong spreadsheet proficiency
Ability to easily adapt to new software and switch between softwares
Strong attention to detail and accuracy
Ability to manage multiple tasks simultaneously
Comfort with virtual meeting platforms (Zoom or similar tools)
Ability to work independently and meet deadlines
Basic video editing and graphic design skill
Experience with data tracking, reporting, or analytics (preferred)
Experience supporting live virtual events or programs (preferred)
Familiarity with CRM systems or operational tools (preferred)
Experience in education or online learning environments (preferred)

Benefits

Comp & perks

Competitive salary and 401k plan + company matching opportunities.
Competitive Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care.
Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data trackingreportinganalyticsvideo editinggraphic designspreadsheet proficiencyattendance trackingprocess improvementsautomationdata validation

Soft Skills

communication skillsattention to detailtime managementadaptabilityindependenceproblem-solvingorganizational skillsleadershipquality assuranceanalytical thinking