RevOps Specialist – Customer Success

OpenEd

RevOps Specialist optimizing customer success operations at OpenEd. Leveraging data and analytics for capacity planning and performance reporting.

Posted 5/17/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Attend key CS and Support planning, QBR, and operational meetings as a standing participant to bring data and operational intelligence into conversations proactively.
Own capacity planning for CS and Support by modeling team workload against volume trends, seasonality, staffing levels, and headcount data to give leadership a forward-looking view.
Serve as the CS/Support-side liaison to the Systems team to translate team needs into well-scoped technical requirements, identify configuration errors, and QA workflow changes before they ship.
Own performance reporting and build self-serve dashboards in HubSpot and Metabase covering ticket volume, resolution time, CSAT, SLA attainment, and team productivity.
Evaluate the full CS and Support tech stack deeply to identify underutilized tools, map out where data/processes break down, and recommend HubSpot Service Hub updates.

Requirements

What you’ll need

3+ years of experience in Customer Success Operations, Support Operations, Revenue Operations, or a closely related analyst or business partner role.
Demonstrated experience with capacity planning, workforce modeling, or operational forecasting for a customer-facing team.
Deep working knowledge of HubSpot (expert enough to evaluate ticket pipeline logic, SLA configurations, and automation architecture critically without owning day-to-day administration).
Proven ability to write well-scoped technical requirements for a HubSpot admin team and QA the output.
Strong analytical skills to surface non-obvious insights and use data to influence team planning, resource decisions, and advocate for a point of view.
Experience working as a business partner, building trust with leaders who have varying levels of data fluency.
Strong working knowledge of Metabase or comparable BI tools for dashboard construction, combined with excellent written and verbal communication skills.

Benefits

Comp & perks

Competitive salary and 401k plan + company matching opportunities.
Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care.
Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

capacity planningworkforce modelingoperational forecastingtechnical requirements writingdata analysisdashboard constructionticket pipeline logicSLA configurationsautomation architecture

Soft Skills

analytical skillscommunication skillsbuilding trustinfluencing decisions