User Researcher – Contract
Opencast | B Corp™
contract
Posted on:
Location Type: Hybrid
Location: Newcastle • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Plan research approaches for complex projects that might have multiple research activities running at the same time whilst being delivered by other researchers
- Offer oversight of research conducted by other people, either formally or informally, to improve research practices
- Identify where research points to areas that need more investigation and, where necessary, help to re-define the project scope and priorities in response to this
- Produce the required documentation and materials for research activity, including discussion guides and consent forms
- Recruit participants in line with GDPR and MRS guidelines
- Use your excellent communication skills to clearly explain your approach to your team and stakeholders
Requirements
- Use a wide range of quantitative and qualitative research methods, including things like interviews, surveys, workshops, focus groups, shadowing, diary studies, usability testing, eye tracking, A/B testing, and analytics
- Have a strong understanding of GDS and designing to government service standards, preferably on projects that passed assessment(s)
- Can identify key themes, user needs, business needs, and personas through analysis
- Can explain findings to a range of audiences and translate these into areas of the service that need design focus
- Can produce user research deliverables like personas and journey maps
- Make sure your research is inclusive and includes people with disabilities and those who need support to use digital services
- Can build strong relationships with clients and persuade stakeholders of the importance of research to a project
- Thrive in a multidisciplinary team and encourage teammates to shadow and take part in research
- Understand agile processes
- Enjoy working with clients as they evolve and adapt
- Are naturally curious and able to champion your own learning and development
- Are an advocate for user-centred design
- Are respectful and tactful in your approach to clients who perhaps aren’t as familiar with user-centred design
- Are proactive and will take the initiative to solve a problem rather than seeing it and ignoring it
- Are keen to share your knowledge and experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quantitative research methodsqualitative research methodsinterviewssurveysfocus groupsusability testingA/B testinganalyticsuser research deliverablesGDS
Soft skills
communication skillsrelationship buildingpersuasioncuriosityproactivityteam collaborationtactfulnessinclusivityproblem-solvingadvocacy for user-centred design