Customer Success Manager, Ads Solutions

OpenAI

Customer Success Manager supporting advertisers in India on OpenAI’s advertising platform. Managing advertiser relationships and ensuring strong adoption of ads products.

Posted 7/30/2026full-timeMumbai • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing advertiser relationships and driving product adoption within the digital advertising ecosystem. Proficient in analyzing performance data to provide strategic recommendations and enhance campaign outcomes.

Highest-signal resume keywords

Digital Advertising ExperienceAccount ManagementData Querying (SQL, Advanced Excel/GSheet)Client-Facing Role ExperienceCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Campaign Performance AnalysisStrategic RecommendationsOnboarding Process ManagementProduct Adoption StrategiesData Interpretation

Soft Skills

Relationship ManagementCommunication SkillsProblem-Solving

Industry Keywords

Adtech EnvironmentAdvertising PartnersCustomer SuccessConsultingPlatform Value Enhancement

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own relationships with a portfolio of advertising partners, serving as their primary point of contact
Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products
Analyze campaign performance and provide clear, actionable recommendations to improve outcomes
Identify opportunities to expand partnerships through increased product adoption and incremental investment
Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
Surface advertiser feedback and insights to inform product improvements and long-term strategy
Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem

Requirements

What you’ll need

5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
Comfortable interpreting performance data and translating insights into strategic recommendations
Experience with data querying (e.g. SQL, advanced excel/GSheet)

Benefits

Comp & perks

OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence
Relocation assistance to new employees