Account Director – Retail

OpenAI

Account Director responsible for expanding OpenAI's presence in the retail industry. Managing strategic relationships and driving AI adoption with major retailers and consumer brands.

Posted 7/23/2026full-timeSan Francisco • California • 🇺🇸 United StatesLead💰 $430,000 - $480,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic retail accounts, developing account strategies aligned with AI transformation goals, and leading complex enterprise sales cycles. Skilled in building relationships with C-level executives and technical stakeholders while ensuring successful customer adoption and measurable business impact.

Highest-signal resume keywords

Enterprise Technology SalesRetail Industry ExpertiseAccount ManagementC-Level Relationship BuildingConsultative Selling Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pipeline ManagementRevenue GenerationAccount Strategy DevelopmentDemand CreationSales Cycle NavigationBusiness Case DevelopmentAI Use Case IdentificationData StrategyImplementation ReadinessForecasting

Soft Skills

Strong JudgmentOrganizational SkillsRelationship BuildingAdaptabilityCommunication

Industry Keywords

Omnichannel RetailE-CommerceCustomer ExperienceSupply ChainMerchandisingMarketingCloud SolutionsData SolutionsAI SolutionsConsumer Brands

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own and grow a portfolio of strategic retail accounts, with responsibility for pipeline creation, revenue, customer adoption, and long-term account expansion.
Develop thoughtful account strategies that align OpenAI’s capabilities with each customer’s business priorities, technology roadmap, and AI transformation goals.
Build trusted relationships with senior executives and functional leaders across technology, digital, data, merchandising, marketing, e-commerce, operations, supply chain, finance, and customer experience.
Help customers identify and prioritize high-value AI use cases, including customer service, employee productivity, personalization, product discovery, merchandising, marketing content, store operations, and supply chain workflows.
Lead complex, multi-stakeholder enterprise sales cycles from early discovery through commercial agreement, deployment, and expansion.
Create new opportunities by engaging both executive decision-makers and operational teams throughout customer organizations.
Partner closely with Solutions Engineering and technical stakeholders to connect customer needs with secure, scalable, and responsible implementation approaches.
Collaborate with Customer Success to ensure customers move successfully from initial adoption to broader, measurable business impact.
Coordinate with Product, Partnerships, Marketing, Legal, Finance, and other internal teams to remove barriers and deliver a strong customer experience.
Develop business cases that clearly articulate expected value, required investment, implementation considerations, and success measures.
Maintain a disciplined operating cadence across account planning, forecasting, pipeline management, and executive communication.
Represent customer and industry perspectives internally, helping inform OpenAI’s retail strategy, product priorities, and go-to-market approach.
Contribute to the continued development of OpenAI’s Retail business by sharing market insights, repeatable sales motions, and customer adoption patterns.

Requirements

What you’ll need

Have significant experience selling enterprise technology, cloud, data, AI, or software solutions to large retail or consumer organizations.
Have a strong understanding of the retail industry, including the priorities and operating models of omnichannel retailers, e-commerce businesses, grocery companies, specialty retailers, or consumer brands.
Have consistently met or exceeded ambitious revenue targets while managing complex, strategic accounts.
Are skilled at developing relationships with C-level executives while also building credibility with technical, operational, and functional stakeholders.
Can connect advanced technology to tangible business outcomes without overcomplicating the message.
Have experience creating demand and developing new opportunities rather than relying solely on an established book of business.
Understand how to navigate long, complex sales cycles involving security, legal, procurement, finance, data, and technology stakeholders.
Are comfortable working with technical teams and discussing topics such as enterprise architecture, data strategy, security, governance, and implementation readiness.
Bring a consultative approach to selling and are willing to challenge customers thoughtfully when it leads to better outcomes.
Are highly organized and demonstrate strong judgment across account prioritization, forecasting, stakeholder management, and internal coordination.
Operate effectively in ambiguous, rapidly evolving environments and are energized by helping build a business and category.
Care deeply about responsible AI adoption and helping customers deploy powerful technology safely and thoughtfully.

Benefits

Comp & perks

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.