AI Success Engineer

OpenAI

AI Success Engineer guiding organizations in deploying AI for business value. Leading technical relationships and driving customer success with OpenAI's platform.

Posted 7/22/2026full-timeSingapore • 🇸🇬 SingaporeSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical account management and customer adoption strategies, with a strong focus on OpenAI product capabilities, APIs, and integration patterns. Proven ability to translate technical concepts into business language and drive value realization through effective project management and stakeholder engagement.

Highest-signal resume keywords

Technical Account ManagementOpenAI Product KnowledgeProject ManagementCustomer Relationship ManagementFluent in Mandarin

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OpenAI APIsSDKsIntegration PatternsTechnical DeploymentKPI DefinitionAdoption Roadmap DevelopmentUse Case DesignConfiguration ManagementValue RealizationTechnical Consulting

Soft Skills

Stakeholder EngagementThought PartnershipProblem SolvingCommunicationOwnership

Industry Keywords

Enterprise SaaSTechnical Delivery LeadershipChange ManagementCustomer RolloutWorkflow Mapping

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization
Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio
Conduct technical enablement and configuration sessions across our broad product portfolio
Identify and validate use cases by embedding with customer teams to understand workflows and pain points
Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning
Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities
Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs
Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomes
Guide value realization and measure impact through baselines, KPI definition, and post deployment reporting
Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement
Help drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of business
Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.

Requirements

What you’ll need

Fluent in Mandarin
8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting, solutions architecture, technical delivery leadership, or deep technical enterprise SaaS adoption work
Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage.
Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies
Comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges
Excellent project and program management instincts and can lead multi workstream initiatives with clarity and structure
Enjoy being a thought partner for C level stakeholders while also diving deep with technical teams
Operate with high ownership and can manage fast decision making, context switching, and dynamic customer needs
Strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities