Technical Community Program Manager

OpenAI

Technical Community Program Manager engaging and managing a high-signal community of advanced ChatGPT Pro users. Overseeing community activities, product enablement, user research, and storytelling to amplify user insights.

Posted 7/22/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $216,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical fluency and hands-on experience with AI tools, including Codex and automation, while effectively managing community engagement and user relationships. Capable of synthesizing complex workflows into clear, actionable insights and feedback for both users and internal teams.

Highest-signal resume keywords

Technical FluencyAI Tools ExperienceCommunity Engagement ManagementWriting and Editing SkillsWorkflow Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Workflow UnderstandingAI Tool UsageProduct Feedback TranslationWorkflow DocumentationSystems Building

Soft Skills

Exceptional CuriosityHighly OrganizedGood Taste in Content

Tools & Technologies

CodexChatGPTAPIsAutomation Tools

Industry Keywords

User EngagementCommunity ProgrammingEditorial PublicationUser ProfilesCase Studies

About the role

Key responsibilities & impact

Run and grow a high-signal community
Help manage and deepen engagement with the ChatGPT Pro cohort of advanced users across disciplines
Design and execute high-touch community programming, including product demos, office hours, show-and-tell sessions, peer-learning formats, and in-person events
Build repeatable systems for onboarding, engagement, retention, and member communications
Identify, recruit, and onboard new individuals doing high-impact work with ChatGPT and Codex
Conduct in-depth interviews and maintain ongoing relationships to understand workflows, decision-making, and real-world applications
Act as a trusted point of contact between these users and OpenAI
Create an experience that is worthy of users’ time, expertise, and trust
Help advanced Pro users understand and operationalize new capabilities across ChatGPT, Codex, agents, and related products
Run technical office hours, workflow reviews, demos, and peer-learning sessions for users building complex systems
Partner with DevEx, Product, and Research to route technical questions, bugs, edge cases, and workflow feedback to the right teams
Translate between highly technical users, non-technical experts becoming builders, and internal teams trying to understand real-world usage
Curate and evaluate user chats and workflows for editorial publication, internal learning, and product feedback
Identify patterns across use cases and distill them into actionable insights, educational assets, and reusable examples
Uphold technical accuracy, domain accuracy, user consent, and privacy across a wide range of fields, including science, law, finance, education, and creative work
Produce user profiles and case studies
Contribute to editorial channels including Substack, social content, newsletters, and internal storytelling
Shape how we present advanced AI usage to both internal teams and external audiences
Collaborate closely with users and internal partners to ensure stories are accurate, compelling, and respectful of context
Help organize and run small cohorts of Pro users to test new models and features
Work closely with users to document their experiments, successes, and friction points
Synthesize feedback clearly, distinguishing recurring patterns from isolated anecdotes
Bridge the gap between expert users who are becoming builders and tools such as Codex, helping them test, understand, and apply agentic capabilities in serious real-world workflows.
Identify new patterns in how advanced users are interacting with ChatGPT and Codex
Track shifts in workflows, prompting strategies, and tool adoption
Surface recommendations to relevant internal teams and help explain why emerging behaviors may matter at scale

Requirements

What you’ll need

Exceptional curiosity about how people work and solve problems
Highly organized and able to build systems, manage competing priorities, and close loops reliably
Good taste, you know what is interesting, novel, and worth sharing
Strong technical fluency. You may not be a software engineer, but you can understand technical workflows, reason through product behavior, and communicate credibly with builders
Hands-on experience using AI tools for complex work, ideally including Codex, agents, APIs, automation, or technical prototyping
Ability to help users break down workflows, identify friction, document edge cases, and translate technical usage into clear product feedback
Strong writing and editing skills, especially for turning complex technical behavior into precise, accessible stories and examples.

Benefits

Comp & perks

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.