Customer Learning Program Lead

OpenAI

Customer Learning Program Lead at OpenAI leading the enterprise learning program and team. Fostering customer adoption of AI systems through a well-defined learning portfolio.

Posted 7/21/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $266,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer education initiatives, developing role-based learning programs, and driving measurable customer engagement and adoption. Proven ability to manage multidisciplinary teams and leverage customer insights to enhance learning experiences across various channels.

Highest-signal resume keywords

Customer Education ManagementLearning Program DevelopmentCross-Functional LeadershipDigital Learning StrategyMeasurable Customer Impact

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EducationDigital LearningProgram Portfolio ManagementRole-Based Learning DesignCustomer DiscoveryEngagement StrategyCurriculum DevelopmentImpact MeasurementEnterprise Software ExperienceAI Familiarity

Soft Skills

Executive CommunicationCuriosity

Tools & Technologies

Learning PlatformsDigital Education Programs

Industry Keywords

Customer AdoptionGlobal AudiencesFast-Moving Field

About the role

Key responsibilities & impact

Lead and develop a high-performing Customer Learning team.
Own the customer-facing Learn experience, curriculum, and program portfolio—from strategy through results.
Turn priority customer needs into role-based tracks, paths, and high-quality programs.
Make the portfolio easy to understand, with clear starting points, progression, and relationships among experiences.
Lead how learning reaches customers through owned and partner channels.
Use customer and product evidence to measure impact and decide what to build, scale, improve, defer, or stop.

Requirements

What you’ll need

10+ years in customer education, product education, digital learning, customer adoption, or a related field
Substantial experience managing and developing a multidisciplinary customer education or learning team
Experience building and scaling a customer-facing learning program or portfolio, including strategy, planning, resourcing, delivery, and measurable results
Experience designing role-based learning and driving customer discovery and engagement across owned and partner channels
Evidence that your work changed product use, adoption, or measurable customer value
Excellent cross-functional leadership, executive communication, and curiosity about AI.
Experience with enterprise software, developer tools, AI, or another fast-moving field (preferred)
Experience serving global audiences through learning platforms, academies, or digital education programs (preferred)

Benefits

Comp & perks

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.