Support Operations Manager

OpenAI

Support Operations Manager responsible for leading support operations and vendor management at OpenAI. Enhance automation, improve service quality, and collaborate across teams in a hybrid work environment.

Posted 7/13/2026full-timeSan Francisco • California • 🇺🇸 United StatesSeniorLead💰 $279,000 - $310,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading support operations, focusing on organizational design, automation adoption, and performance improvement. Proficient in operational data analysis, process design, and collaboration with technical teams to create scalable systems in a high-growth environment.

Highest-signal resume keywords

8+ Years Leading Support OperationsCoaching And Driving AccountabilityOperational Data FluencyProcess Design And AutomationPartnering With Technical Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ImprovementCapacity PlanningWorkforce ManagementService GovernanceMetrics DefinitionExperiment DesignAutomation AdoptionProblem DefinitionChange ManagementQuality Assurance

Soft Skills

CoachingTeam ManagementHands-On Problem SolvingBuilding StructureCollaboration

Tools & Technologies

LLM-Powered ToolsDashboardsAutomation ToolsData Analysis Tools

Industry Keywords

Frontline OperationsPartner ManagementVendor ManagementHigh-Growth Technology Company

About the role

Key responsibilities & impact

Lead and evolve organizational design for our frontline operations across partner and vendor management, coaching teams to expand automation and deliver measurable capacity gains.
Lead multi-site partner management, including commercial ownership, capacity planning and workforce management, QBRs, and performance recovery.
Own end-to-end service governance for partner and vendor teams, including automation rate, cost to serve, first-response time, productivity, and quality.
Set standards for how work gets done at scale, replacing one-off fixes with reusable systems.
Upskill teams and partner with Automation Engineering, Support Engineering, and Fraud & Risk to embed LLM-powered tools into frontline workflows.

Requirements

What you’ll need

Have 8+ years of experience leading support operations teams and a strong track record of coaching, driving accountability, and improving performance and automation adoption at scale
Are comfortable managing a team while staying hands-on in solving ambiguous operational problems.
Are fluent in operational data and technical collaboration, able to define metrics, interpret dashboards, design experiments, and partner with engineering and data teams to turn ambiguous support problems into scalable systems.
Think in systems, using process design, data, tooling, and automation to reduce manual work and create durable capacity.
Can partner credibly with technical teams and translate support needs into clear requirements, owning problem definition, adoption, change management, and operational outcomes
Are energized by building structure in a high-growth environment where the support model, tooling, and partner strategy are still evolving.
Have scaled support operations through organizational design and tooling in a high-growth technology company without compromising quality.

Benefits

Comp & perks

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.