Hardware Product Manager, Consumer Commerce

OpenAI

Product Manager managing OpenAI's ecommerce platform for consumer hardware. Focused on business impact, customer success, and development of a seamless user experience.

Posted 7/10/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $347,000 - $385,000 per yearWebsite

About the role

Key responsibilities & impact

Set the vision, roadmap, and direction for OpenAI's consumer hardware ecommerce platform.
Think globally about the total business and how to best support organizational priorities and growth.
Lead the planning, scoping, and prioritization of projects to achieve our goals.
Define and guide the roadmap for a unified commerce experience that brings together consumer hardware purchases and software subscriptions. You'll help navigate both the customer-facing experience and the backend systems, billing, fulfillment, and operational requirements that make this possible.
Gather requirements, determine features, write product specifications, refine feedback, help write test plans, manage the backlog, and ship quickly.
Build strong partnerships with marketing, operations, customer support, finance, legal, and engineering teams to define and drive successful execution of roadmap initiatives and achievement of performance targets.
Represent the team with partners and senior company leaders to align resources and prioritization.
Foster an environment that enables engineering teams to move quickly while maintaining a high standard for quality.
Utilize technology, tools, and operational knowledge to successfully implement projects that drive growth, while advocating for technical and platform investments that improve the customer experience.
Assess the impact of technical changes to the ecommerce experience and make decisions based on customer experience, business impact, operational considerations, and engineering capacity.

Requirements

What you’ll need

6+ years of ecommerce product management experience.
Robust understanding of ecommerce best practices and strong consumer intuition, with a curiosity for what motivates online behavior.
Ability to both operate at a strategic level and dive deep into technical details and complexity with ease. You can readily communicate technical concepts and tradeoffs to non-technical audiences.
Demonstrated experience using customer insights and data analytics to inform product strategy, roadmap decisions, and user experience improvements.
Excellence in building consensus with a diverse group of partners across functions.
Strong customer empathy and experience shaping product direction based on customer needs.
Bonus: experience managing commerce experiences for consumer hardware products, subscription businesses, or integrated hardware/software offerings.

Benefits

Comp & perks

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Ecommerce Best PracticesProduct Specification WritingProject Scoping and PrioritizationBacklog ManagementTechnical Concept Communication

Soft Skills

Customer EmpathyConsensus BuildingCuriosity for Online Behavior