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Customer Success Manager – Ads Solutions
OpenAICustomer Success Manager supporting advertisers in onboarding and growing on OpenAI's advertising platform. Managing partnerships, analyzing campaign performance, and proposing actionable insights.
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
- Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
- Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
- Identify opportunities to expand partnerships through increased product adoption and incremental investment.
- Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
- Surface advertiser feedback and insights to inform product improvements and long-term strategy.
- Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.
Requirements
What you’ll need- 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.
- Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
- Comfortable interpreting performance data and translating insights into strategic recommendations.
- Experience with data querying (e.g. SQL, advanced excel/GSheet)
- Communicate clearly and build trust with both technical and non-technical stakeholders.
- Operate with ownership and accountability in fast-moving, evolving environments.
- Demonstrate sound judgment and a commitment to user trust and responsible platform growth.
Benefits
Comp & perks- relocation assistance to new employees
- hybrid work model of 3 days in the office per week
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Digital AdvertisingAccount ManagementPerformance Data AnalysisData QueryingSQLAdvanced ExcelGSheet
Soft Skills
Clear CommunicationTrust BuildingOwnershipAccountabilitySound Judgment