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Regulatory Operations Analyst
OpenAIRegulatory Operations Analyst at OpenAI responsible for managing compliance support workflows and resolving regulatory issues. Collaborating with teams to ensure legal integrity and regulatory excellence.
About the role
Key responsibilities & impact- Handle and resolve complex user issues involving:
- Trust & Safety incidents
- Regulatory, audit, or compliance inquiries and complaints
- Intellectual property matters (e.g., copyright takedowns, ownership disputes)
- AI governance and regulatory frameworks (e.g., EU AI Act, DSA/OSA).
- Perform risk evaluations and investigations using internal tools, documentation, and third-party data.
- Act as incident manager for highly sensitive reviews requiring nuanced interpretation of legal and regulatory standards.
- Interface directly with Legal, Privacy, Product, and Support teams to coordinate escalations and resolution paths.
- Partner with Legal, Privacy, Policy, and Ops to implement world-class operational workflows for compliance and risk.
- Build and maintain tooling, escalation decision trees, playbooks, and knowledge articles.
- Contribute to vendor training and governance models, especially during transitions and ramp-up phases.
- Lead or participate in cross-functional initiatives that strengthen our regulatory, fraud, and legal infrastructure.
- Monitor operational health via case quality audits, SLA tracking, escalation accuracy, and data.
Requirements
What you’ll need- 8+ years of experience in legal operations, regulatory compliance, or trust & safety especially in a global or high-growth tech environment.
- Deeply familiar with regulatory frameworks such as GDPR, CCPA, DMCA, EU AI Act, DSA/OSA.
- Experience working with in-house counsel, DPOs, or external regulators on audits or escalations.
- Understanding of tiered support structures and experience with vendor operations at scale.
- Structured, systems-first mindset to operational governance and risk evaluation.
- Clear, empathetic, and effective communication, especially in writing responses to sensitive issues.
- Ability to operate well in ambiguity and manage multiple priorities simultaneously with speed and precision.
- Thrive in high-autonomy environments and hold a high bar for ownership and integrity.
Benefits
Comp & perks- Competitive annual salary
- Generous equity package
- Benefits (medical, dental, and vision insurance for you and your family)
- Relocation assistance (if needed)
- Hybrid work model (3 days per week in office)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Regulatory FrameworksRisk EvaluationIncident ManagementOperational GovernanceAudit ExperienceVendor OperationsCompliance WorkflowsData AnalysisDocumentation ManagementEscalation Procedures
Soft Skills
Effective CommunicationEmpathyAdaptabilityOwnershipIntegrity