Platform Operations Program Manager

OpenAI

Platform Operations Program Manager managing operational processes to ensure safe and responsible scaling of OpenAI’s developer ecosystem. Collaborating with cross-functional teams to enhance developer experience and platform integrity.

Posted 6/25/2026full-timeSan Francisco • California • 🇺🇸 United StatesSeniorLead💰 $252,000 - $280,000 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Own the operational processes that help developers bring apps, plugins, and integrations to market, from submission and review through launch, appeals, and ongoing monitoring.
Manage external review partners and policy operations workflows, helping teams apply standards consistently while identifying areas where guidance, process, or quality expectations need to improve.
Partner with Product, Engineering, Policy, Legal, Security, Developer Experience, and Go-to-Market teams to turn platform goals and requirements into clear, effective operating processes.
Lead high-priority partner reviews and escalations, balancing speed to launch with user trust, and consistent standards.
Create feedback loops across product, policy, tooling, and developer experience teams to reduce friction for developers and improve the quality of integrations over time.
Lead automation and AI-driven initiatives, such as agentic workflows, to improve the speed, consistency, and scale review and support processes.
Serve as a senior cross-functional partner, using operational expertise and platform insights to help shape product strategy and improve how the ecosystem works.

Requirements

What you’ll need

Have 8+ years of experience in program management, developer operations, product operations, or related fields.
Are comfortable engaging with technical concepts such as MCP, APIs, OAuth, authentication, permissions, and data flows, even if you're not writing production code.
Exercise strong operational judgment and can balance speed, safety, and business priorities when making decisions.
Bring structure to ambiguous, cross-functional problems and drive alignment across Product, Engineering, Policy, Legal, Security, and Operations.
Think in systems rather than individual cases, identifying recurring patterns and building durable processes instead of one-off solutions.
Have experience using AI and automation to reduce manual work, improve quality, and scale operational processes.
Communicate clearly with both technical and non-technical audiences, translating complex requirements into practical guidance.
Care deeply about developer and partner experience while maintaining consistent standards that protect the platform and its users.

Benefits

Comp & perks

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementdeveloper operationsproduct operationsMCPAPIsOAuthauthenticationpermissionsdata flowsautomation

Soft Skills

operational judgmentproblem-solvingcross-functional collaborationcommunicationstrategic thinkingprocess improvementuser experience focusdecision makingalignment drivingfeedback facilitation