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About the role
Key responsibilities & impact- Manage a small number of key retail accounts, developing and executing strategies for a comprehensive account plan
- Lead large enterprise retail customers’ journeys from consideration to successful deployment
- Partner with solutions and research engineering to build and execute complex customer programs and projects
- Own a consumption revenue target
- Manage consumption revenue forecasts
- Analyze key account metrics to create reports and provide insights to internal and external stakeholders
- Closely monitor the retail landscape across UKI & North (customers, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
- Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering
- Support the recruitment and onboarding of other teammates
- Support the development of company culture
Requirements
What you’ll need- 10+ years selling platform-as-a-service and/or software-as-a-service to large Retail, grocery, ecommerce, consumer goods, or CPG organizations across UKI
- Familiarity with Retail industry trends, including AI-assisted customer experience, ecommerce and omnichannel transformation, personalization, store operations, supply chain, merchandising, marketing, and customer service
- Deep understanding of Retail customers’ AI transformation priorities, adoption challenges, and operating realities
- Achieving revenue targets >$2M per year for more than 3 years
- Designing and executing complex deal strategies
- Supporting the growth of fast-growing, high-performance companies
- Working directly with c-level executives
- Communicating technical concepts to customers and internal stakeholders
- Leading high-visibility customer events (CAB, conferences, product launches, etc.)
- Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence
Benefits
Comp & perks- Relocation assistance
- Hybrid work model (3 days in office per week)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
platform-as-a-servicesoftware-as-a-servicerevenue forecastingaccount managementdata analysisdeal strategy designcustomer program executionmarket intelligence gatheringAI transformationecommerce
Soft Skills
leadershipcommunicationcollaborationstrategic thinkingcustomer engagementteam developmentinsight generationevent managementstakeholder managementproblem-solving