AI Success Engineer

OpenAI

AI Success Engineer guiding customers on deployment and adoption of OpenAI's platform, ensuring technical readiness and driving account health and value realization.

Posted 6/21/2026full-timeDelhi • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization
Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio
Conduct technical enablement and configuration sessions across our broad product portfolio
Identify and validate use cases by embedding with customer teams to understand workflows and pain points
Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning
Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities
Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs
Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomes
Guide value realization and measure impact through baselines, KPI definition, and post deployment reporting
Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement
Help drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of business
Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.

Requirements

What you’ll need

8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting, solutions architecture, technical delivery leadership, or deep technical enterprise SaaS adoption work
Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns
Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies
Are comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges
Have excellent project and program management instincts and can lead multi workstream initiatives with clarity and structure
Enjoy being a thought partner for C level stakeholders while also diving deep with technical teams
Operate with high ownership and can manage fast decision making, context switching, and dynamic customer needs
Have a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders

Benefits

Comp & perks

Health insurance
retirement plans
paid time off
flexible work arrangements
professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

OpenAI product capabilitiesAPIsSDKsconnectorsintegration patternstechnical account managementsolutions architecturetechnical delivery leadershipenterprise SaaS adoptionproject management

Soft Skills

relationship buildingcommunicationproblem-solvingleadershipstrategic thinkingadaptabilityownershipcollaborationthought partnershipcustomer focus