Software Engineer, Internal Applications

OpenAI

Software Engineer at OpenAI responsible for building internal applications. Focused on enhancing technology support and administration through innovative solutions.

Posted 6/9/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $293,000 - $342,000 per yearWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Build frontend experiences that let employees request help, let agents gather context and take safe actions, and let human responders review, approve, or take over without losing the thread.
Reduce reliance on broadly privileged manual actions by replacing them with narrow, auditable, policy-aware automation.
Turn recurring technology support and administration problems into paved-path processes that can be completed consistently and, where appropriate, without a human in the loop.
Build agentic solutions that can understand tickets, gather context, execute safe actions, and escalate intelligently when automation is not enough.
Improve ITSM experiences across intake, routing, execution, handoff, and auditability.
Create reusable tools, APIs, and execution primitives that agents and operators can use safely across enterprise systems.
Design internal applications that pair strong frontend usability with robust backend systems, especially for complex operational tasks.
Partner closely with IT, Security, and business teams to identify where software can remove friction, reduce risk, and improve operational leverage.
Work with IAM and Security partners to ensure internal applications align with Zero Trust principles, RBAC expectations, and compliance needs.
Build backend foundations that support secure products across identity, ITSM, ticketing, and service integrations.
Strengthen monitoring, observability, and incident readiness for the systems behind these experiences.
Manage multiple initiatives while maintaining a high bar for usability, implementation quality, and operational follow-through.

Requirements

What you’ll need

Strong experience building production software across both frontend and backend layers, with particular strength in modern frontend development.
Experience designing interfaces for complex operational products, internal tools, or case-management systems.
A track record of turning ambiguous operational problems into clear, usable products or systems.
Solid backend engineering fundamentals in API design, data modeling, integrations, and system reliability.
Experience building internal platforms, support tooling, automation systems, or operational products.
Interest in agentic systems, ITSM, enterprise administration, or software that reduces manual operational burden.
Strong judgment around security, access boundaries, and designing systems that constrain risky actions rather than simply making them easier.
Excellent stakeholder management skills and ability to work cross-functionally with IT, Security, and business teams.
Clear and concise communication skills to explain technical concepts to both technical and non-technical audiences.
A self-starter with strong analytical and problem-solving skills.

Benefits

Comp & perks

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

ATS Keywords

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Hard Skills & Tools

frontend developmentbackend developmentAPI designdata modelingsystem reliabilityautomation systemscase-management systemsinternal platformsITSMagentic systems

Soft Skills

stakeholder managementcross-functional collaborationcommunication skillsanalytical skillsproblem-solving skillsjudgment around securityself-starterusability focusoperational follow-throughdesigning systems