Senior Vendor Manager, SMB Sales

OpenAI

Senior Vendor Manager overseeing performance across OpenAI’s outsourced SMB Sales vendor network in Singapore. Driving strategic improvements and ensuring quality execution for global sales operations.

Posted 6/8/2026full-timeSingapore • 🇸🇬 SingaporeSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own regional and site-level vendor performance across assigned regions, vendors, and sales motions
Drive attainment against revenue, pipeline, productivity, conversion, quality, and forecast accuracy targets
Inspect funnel health and identifying whether performance issues are driven by quality, speed, routing, enablement, staffing, tooling, or execution
Run high-quality WBRs, MBRs, QBRs, scorecards, governance forums, and corrective action plans with vendor partners
Hold vendor leadership accountable for frontline management, coaching, staffing, execution discipline, and measurable improvement
Ensure regional adoption of global standards, playbooks, QA frameworks, process expectations, and readiness requirements
Monitor new-hire ramp quality, certification outcomes, productivity curves, and vendor capacity against business needs
Translate performance signals into clear business narratives for Sales leadership, RevOps, Finance, Enablement, Program Management, and other internal stakeholders

Requirements

What you’ll need

8+ years of experience in vendor management, sales operations, scaled sales execution, BPO leadership, commercial operations, or related roles
Direct experience managing outsourced sales or revenue-generating vendor operations at scale
Experience operating in software, SaaS, cloud, ads, or another high-velocity commercial environment
Experience working with Tier 1 outsourced sales providers
Strong understanding of sales funnel metrics, conversion, pipeline quality, productivity, forecast accuracy, QA, ramp, and readiness
Proven ability to influence senior vendor leaders and internal cross-functional stakeholders while driving accountability through data, operating rhythm, and action plans

Benefits

Comp & perks

Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

vendor managementsales operationsscaled sales executionBPO leadershipcommercial operationssales funnel metricsconversionpipeline qualityforecast accuracyQA

Soft Skills

influenceaccountabilitycross-functional collaborationcoachingexecution disciplinecommunicationdata-driven decision makingperformance monitoringnarrative translationstakeholder engagement