Order Management & Billing Lead, Cloud Marketplaces & Partnerships

OpenAI

Order Management & Billing Lead managing AWS billing operations and scaling billing processes at OpenAI. Supporting cloud marketplace and partner billing as part of expanding ecosystem.

Posted 6/4/2026full-timeSan Francisco • 🇺🇸 United StatesSenior💰 $158,000 - $175,000 per yearWebsite

Tech Stack

Tools & technologies

AWSCloudERPOracle

About the role

Key responsibilities & impact

Own end-to-end billing operations for AWS and other partner channels, including usage ingestion, reconciliation, validation, invoicing, credits, exceptions, and alignment with collections and cash application.
Build and scale repeatable billing processes for cloud marketplaces, partner channels, and ecosystem-based business models as OpenAI expands its partnerships.
Manage partner billing constructs, including pricing models, credits, discount structures, invoice validation, reporting requirements, and exception handling.
Partner closely with AWS and other external partners to resolve billing discrepancies, reporting gaps, short payments, and escalations that could impact customers or partner relationships.
Support the onboarding of new cloud marketplaces and partner channels by defining operational requirements, controls, workflows, and readiness criteria.
Scale execution through BPO and offshore teams, including workflow design, SOP development, training, and quality controls to ensure consistent and accurate execution across Order Management and Billing Operations.
Embed AI and automation into Order Management, Billing, and partner workflows to reduce rework, eliminate manual intervention, and proactively identify discrepancies before they become billing- or revenue-impacting issues.
Partner cross-functionally with Revenue Systems, Product, Engineering, GTM, Legal, Deal Desk, Finance, and Partner Operations to ensure quoting, provisioning, billing, ERP, and partner workflows remain aligned and scalable.
Ensure data completeness and accuracy during month-end close by validating that order, pricing, billing, usage, and partner transaction data are fully captured and reconciled before flowing into revenue systems.
Establish KPIs and dashboards that measure billing accuracy, automation rates, cycle times, partner escalations, and overall operational throughput.
Develop and maintain operational documentation, including SOPs, playbooks, runbooks, and training materials, to support consistent execution and team scalability.

Requirements

What you’ll need

7+ years of experience in Billing Operations, Order Management, partner billing, cloud marketplace operations, or usage-based billing environments
Strong understanding of partner or marketplace billing models, including usage-based billing, pricing structures, credits, discounting, invoicing, reconciliation, and exception management
Experience working with cloud marketplaces, external partners, or ecosystem-based business models
Experience launching or operationalizing new partner channels, including defining workflows, controls, and cross-functional requirements
Hands-on experience with CPQ, ERP, and billing platforms, such as Salesforce, Oracle Fusion, NetSuite, Stripe, or Metronome
Strong analytical skills with the ability to turn data into actionable business insights
Experience managing month-end reconciliations, billing controls, and audit readiness
Ability to thrive in a dynamic environment, navigate ambiguity, solve complex problems, and manage competing priorities effectively.

Benefits

Comp & perks

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

billing operationsorder managementusage-based billingpricing structuresinvoice validationreconciliationexception managementanalytical skillsmonth-end reconciliationsbilling controls

Soft Skills

problem solvingadaptabilitycross-functional collaborationcommunicationorganizational skillstrainingquality controldata analysisworkflow designscalability