Incentive Operations Lead

OpenAI

Incentive Operations Lead managing AWS funding programs and building operational systems at OpenAI. Collaborating with cross-functional teams for scalable funding and compliance processes.

Posted 5/27/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $347,000 - $385,000 per yearWebsite

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Build and manage the operating model required to execute AWS incentive funding programs at scale, including both Strategic Collaboration Agreement (SCA) funding and broader AWS partner incentive programs.
Design and operationalize end-to-end workflows for funding requests, including:
- Intake and submission
- Eligibility validation
- Approval routing
- Partner selection
- Documentation management
- Funding tracking and reconciliation
Define and implement the mechanics of funding delivery across multiple operating paths, including:
- AWS-funded partner reimbursements
- OpenAI-funded partner payments
- Hybrid funding models
Manage the submission, validation, and reconciliation of claims and reimbursement requests with AWS to ensure timely and accurate funding recovery.
Establish auditable procurement, finance, and operational processes that support internal controls, compliance requirements, and scalable program execution.
Build and maintain tracking infrastructure for:
- Incentive utilization
- Committed and actual spend
- Funding forecasts
- Partner participation
- Program outcomes and ROI
Partner closely with Data, Systems, Finance, and Operations teams to automate reporting, ROI measurement, and reconciliation workflows wherever possible.
Translate AWS incentive program requirements and policies into repeatable internal processes, tooling, documentation, and field guidance.
Drive operational excellence across incentive programs by identifying bottlenecks, reducing manual processes, and improving visibility into funding performance.

Requirements

What you’ll need

5+ years of experience in operations, finance operations, partner programs, procurement, business operations, or related fields.
Experience working with AWS incentive programs, Strategic Collaboration Agreements (SCAs), MDF/co-sell funding, or cloud partner ecosystems.
Experience managing reimbursement processes, claims operations, or partner payment workflows.
Familiarity with procurement systems, financial controls, and operational compliance processes.
Experience building operational tooling, dashboards, or reporting systems.
Strong analytical skills and experience working with large datasets, forecasting, or spend management.
Familiarity with SaaS, cloud infrastructure, AI, or enterprise technology ecosystems.

Benefits

Comp & perks

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AWS incentive programsStrategic Collaboration AgreementsMDF fundingclaims operationsreimbursement processesoperational toolingdata analysisforecastingspend managementfinancial controls

Soft Skills

analytical skillsoperational excellenceprocess improvementcollaborationproblem-solvingcommunicationattention to detailproject managementleadershiporganizational skills