Customer Marketing Manager, SMB

OpenAI

. Identify high-potential SMB customers and use cases that demonstrate practical AI adoption, speed to value, improved work quality, secure rollout, and measurable business value.

Posted 5/23/2026full-timeSan Francisco • California • 🇺🇸 United StatesSeniorLead💰 $227,000 - $252,000 per yearWebsite

About the role

Key responsibilities & impact

Identify high-potential SMB customers and use cases that demonstrate practical AI adoption, speed to value, improved work quality, secure rollout, and measurable business value.
Develop mini-stories, quotes, proof points, stats, builder spotlights, short-form stories, and reusable assets for web, webinars, lifecycle, paid/social, demand generation, the SMB advocate community program, and sales.
Create repeatable paths for sourcing, approving, tagging, and refreshing customer proof by audience, use case, customer need, and trust theme.
Stand up and run an SMB advocate community storytelling program that surfaces customer workflows, builder projects, and team use cases from launches, webinars, Academy/customer experience moments, and customer-facing channels.
Coordinate with Product Marketing, Content, Creative, Comms, Legal, Events, and SMB GTM to ship high-quality customer-facing work.
Track performance of SMB customer proof by audience, channel, asset format, field usage, campaign contribution, and adoption impact.

Requirements

What you’ll need

Have 7+ years of experience in customer marketing, lifecycle marketing, content marketing, product marketing, customer advocacy programs, or SMB/B2B marketing.
Experience marketing to SMB audiences and can translate customer outcomes into practical, credible proof tied to workflow, audience, and buyer needs.
Can manage high volume without losing quality or follow-through.
Are a strong writer and editor who can package customer proof clearly and quickly.
Have strong campaign execution and cross-functional project management skills.
Are comfortable using data, qualitative insight, and audience strategy to prioritize customer proof.

Benefits

Comp & perks

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer marketinglifecycle marketingcontent marketingproduct marketingcustomer advocacy programscampaign executionproject managementdata analysisaudience strategyproof creation

Soft Skills

strong writingstrong editingquality managementfollow-throughcross-functional collaborationcommunicationstorytellingcreativityorganizational skillstime management