Readiness & Enablement Lead, SMB Sales

OpenAI

. Build and scale global onboarding, readiness, and certification frameworks across SMB sales vendors, regions, and sales motions .

Posted 5/15/2026full-timeSan Francisco • California, New York • 🇺🇸 United StatesSenior💰 $239,000 - $265,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Build and scale global onboarding, readiness, and certification frameworks across SMB sales vendors, regions, and sales motions
Create role-based onboarding paths, knowledge checks, pass/fail standards, and ramp expectations for vendor sellers
Ensure vendor trainers can deliver readiness programs consistently and at scale
Design enablement for new products, pricing changes, process updates, and motion launches
Monitor ramp quality, certification performance, productivity curves, and early quality signals to identify risk early
Build dashboards, inspection mechanisms, and feedback loops that connect readiness to seller performance and quality outcomes
Partner with Vendor Managers, Sales Leadership, RevOps, Product, Program Management, and vendor leaders to diagnose and close execution gaps
Creating scalable knowledge systems and AI-enabled workflows that improve onboarding speed, knowledge retention, and readiness inspection

Requirements

What you’ll need

8+ years of experience in sales enablement, readiness, onboarding, training operations, vendor enablement, or scaled commercial operations
Direct experience supporting outsourced sales teams, BPO environments, or large distributed sales organizations
Experience operating in software, SaaS, cloud, ads, or another high-velocity commercial environment
Proven ownership of onboarding, ramp quality, certification programs, and seller readiness outcomes
Strong understanding of sales funnel performance, quality frameworks, frontline coaching, and manager effectiveness
Executive presence, strong operational discipline, and the ability to influence vendor leaders and internal cross-functional stakeholders.

Benefits

Comp & perks

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales enablementonboardingtraining operationsvendor enablementcertification programsknowledge checksdashboard creationperformance monitoringAI-enabled workflowsquality frameworks

Soft Skills

executive presenceoperational disciplineinfluencecross-functional collaborationcoachingcommunicationproblem-solvingleadershiporganizational skillsadaptability