Manager, Third-Party Risk Management – GTM

OpenAI

. Lead day-to-day execution of customer and advertiser risk reviews, KYC/KYB onboarding, sanctions screening, and enhanced due diligence workflows across global customer populations.

Posted 5/14/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $162,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Lead day-to-day execution of customer and advertiser risk reviews, KYC/KYB onboarding, sanctions screening, and enhanced due diligence workflows across global customer populations.
Manage lifecycle risk operations from onboarding through monitoring, escalation, reassessment, and offboarding for customers, advertisers, and strategic counterparties.
Oversee sanctions screening operations across both customer and supplier populations, including development of automated screening workflows, escalation management, adverse media review, and disposition governance.
Build and operationalize scalable customer risk and sanctions screening procedures and governance frameworks aligned to OpenAI’s risk tolerance and evolving regulatory expectations.
Partner closely with Legal, Security, Procurement, Finance, and GTM teams to integrate risk controls into onboarding and operational workflows.
Lead integration and optimization efforts across systems such as Salesforce, Persona, screening providers, workflow automation tools, and internal platforms.
Develop dashboards, metrics, SLAs, and reporting mechanisms to provide leadership visibility into customer risk operations and screening effectiveness.
Support investigations and escalations involving sanctions concerns, suspicious activity, fraud indicators, regulatory inquiries, or customer misuse scenarios.
Build repeatable operational playbooks for onboarding, sanctions screening, adverse media review, and escalation handling.
Identify opportunities to automate workflows and improve operational scalability without compromising control effectiveness.
Explore and deploy AI tools to enhance and streamline OpenAI’s trade compliance efforts.

Requirements

What you’ll need

6+ years of experience in customer risk operations, KYC/KYB, AML, sanctions compliance, third-party risk management, or related operational risk functions, with a particular focus on building scalable sanctions compliance processes.
Experience operating scalable onboarding, screening, and case management workflows in high-growth environments.
Strong understanding of sanctions regimes, KYC/KYB requirements, AML concepts, export controls, adverse media screening, and customer due diligence frameworks.
Sophisticated understanding of how U.S. and international sanctions laws apply to multinational companies operating globally.
Experience integrating or optimizing systems such as Persona, Salesforce, OneTrust, workflow automation platforms, or similar operational tooling.
Strong analytical and operational problem-solving skills with the ability to make risk decisions in ambiguous situations.
Excellent communication and stakeholder management skills, with the ability to balance business enablement and effective control execution.
Demonstrated ownership mindset with strong attention to detail and ability to operate independently in fast-paced environments.
Experience supporting high-growth technology, AI, fintech, advertising, payments, marketplace, or platform businesses.
Experience building customer risk or KYC operations programs from early-stage or scaling environments.
Familiarity with enterprise customer onboarding and global go-to-market operations.
Experience working with sanctions screening vendors, adverse media tooling, or identity verification providers.
Certifications such as CAMS, CRCM, CTPRP, or similar.

Benefits

Comp & perks

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KYCKYBAMLsanctions compliancecustomer due diligenceadverse media screeningrisk managementworkflow automationcase managementoperational risk

Soft Skills

analytical skillsproblem-solvingcommunicationstakeholder managementattention to detailindependenceownership mindsetbusiness enablementcontrol executionoperational scalability

Certifications

CAMSCRCMCTPRP