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About the role
Key responsibilities & impact- Manage a portfolio of customer accounts, developing and executing strategies for a comprehensive account plan
- Support your customer accounts from initial engagement to successful deployment, expansion, and through to renewal
- Develop new and existing accounts through pipeline generation, discovery, evaluation, and successful adoption
- Partner with solutions and research engineering to build and execute complex customer programs and projects
- Own a revenue target
- Manage revenue forecasts
- Analyze key account metrics to create reports and provide insights to internal and external stakeholders
- Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
- Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering
- Support the recruitment and onboarding of other teammates
- Support the development of company culture
Requirements
What you’ll need- 9+ years selling and renewing platform-as-a-service and/or software-as-a-service
- Managing and growing customer relationships across the full lifecycle
- Developing accounts from early sales stages through successful deployment
- Designing and executing complex deal strategies
- Working directly with c-level executives
- Communicating technical concepts to customers and internal stakeholders
- Gathering, distilling, and processing complex market, industry, competitor, customer, and prospect intelligence
Benefits
Comp & perks- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
- 401(k) retirement plan with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend to fuel your professional growth
- Daily meals in our offices, and meal delivery credits as eligible
- Relocation support for eligible employees
- Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
pipeline generationaccount managementrevenue forecastingdata analysisreportingdeal strategy designcustomer deploymentcustomer relationship managementmarket intelligence gatheringcompetitor analysis
Soft Skills
communicationcollaborationstrategic thinkingleadershipproblem-solvingcustomer engagementteam supportc-level interactioncultural developmentstakeholder management