Marketing Ops Lead

OpenAI

. Serve as the primary Marketing point of contact for vendor management and production operations needs across external partners.

Posted 5/1/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $266,000 - $295,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary Marketing point of contact for vendor management and production operations needs across external partners.
Partner with Marketing leadership and working teams to define agency and vendor engagement models, scopes, KPIs, and ways of working.
Build foundational Business Affairs frameworks for global marketing activations, including guidance around talent usage rights, localization, channel usage, content edits/slicing, and region-specific production considerations across global campaigns.
Work with Procurement and Commercial Legal to execute vendor agreements and develop Marketing-specific workflows and templates that help teams move quickly while staying compliant.
Advise teams on production-related vendor needs, including agency models, production company engagement, usage considerations, and operational risk.
Help teams define what success looks like for each vendor relationship and ensure partners are delivering against agreed expectations.
Bring financial and operational discipline to investments through actionable data so marketing leaders can double down on what drives the most growth without slowing teams down.
Maintain visibility into vendor status, contract terms, spend, renewals, key obligations, and open issues.
Create documentation, training, and communications that help Marketing teams navigate vendor processes and internal systems.
Support compliance with OpenAI standards, including privacy, data security, AI tool usage, procurement, finance, and contracting requirements.
Identify opportunities to use AI and automation to improve workflows, scale operations, and reduce friction.
Develop repeatable frameworks and templates for agency engagement, production intake, media authorization workflows, and global campaign execution to reduce operational friction and improve speed-to-launch for global teams.

Requirements

What you’ll need

15+ years of experience in marketing operations, procurement, sourcing, business affairs, commercial legal operations, or production operations.
Hands-on experience working with creative agencies, production companies, media partners, and marketing vendors.
Strong understanding of marketing production workflows, agency models, scopes of work, rate cards, vendor onboarding, contracting, and payment processes.
Experience partnering with Procurement, Legal, Finance, Operations, and senior Marketing stakeholders.
Sound judgment in balancing speed, compliance, cost, risk, and creative ambition.
Strong documentation, process design, change management, and stakeholder communication skills.
Comfort operating in a fast-moving, ambiguous environment where processes are still being built.
A solutions-oriented mindset and the ability to manage multiple workstreams without losing sight of detail.

Benefits

Comp & perks

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

marketing operationsvendor managementproduction operationsbusiness affairsprocurementcontractingprocess designchange managementdata analysisworkflow automation

Soft Skills

strong judgmentstakeholder communicationsolutions-oriented mindsetattention to detailability to manage multiple workstreamsadaptabilityorganizational skillscollaborationstrategic thinkingproblem-solving