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About the role
Key responsibilities & impact- Act as the product lead inside strategic customer accounts, helping customers adopt and expand their use of OpenAI products.
- Identify opportunities for deeper deployment, new integrations, and broader product usage across teams and workflows.
- Build trusted relationships with technical stakeholders, engineering leaders, and executives, including representing product vision to C-level audiences.
- Partner closely with Deployment Engineers and GTM teams to drive successful implementations and long-term account growth.
- Translate customer needs and technical blockers into clear product feedback and execution paths for internal teams.
- Work hands-on with integrations, MCPs, tooling, and lightweight technical workflows when needed to unblock an account.
- Own lightweight PM work needed to support enterprise deployment, then hand off the right insights and opportunities to core product teams.
Requirements
What you’ll need- Strong technical fluency and comfort working directly with engineers.
- Strong product instincts, especially around identifying customer needs and translating them into product opportunities.
- Excellent stakeholder management and communication skills.
- Ability to present product strategy and deployment vision clearly to senior customer audiences.
- Comfort operating across strategy, execution, and hands-on problem solving.
- Bias toward action, ownership, and unblocking.
Benefits
Comp & perks- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
- 401(k) retirement plan with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend to fuel your professional growth
- Daily meals in our offices, and meal delivery credits as eligible
- Relocation support for eligible employees
- Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
ATS Keywords
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Soft Skills
stakeholder managementcommunication skillsproduct instinctsproblem solvingownershipbias toward actionrelationship buildingtechnical fluency
