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About the role
Key responsibilities & impact- Owning recruiter facing intake and triage for operational support requests across recruiting workflows.
- Designing and running support mechanisms such as queues, channel triage, SLA management, escalation paths, and service health reviews.
- Owning enablement for operational workflow changes, including documentation, training, office hours, and change communication.
- Supporting offer approval and other sensitive recruiting workflows through clear coordination, followthrough, and exception handling.
- Identifying recurring support themes and driving fixes through process changes, documentation improvements, automation, or handoff to People Systems.
- Defining what RecOps should solve directly versus what should be escalated to People Systems for configuration, controls, or integration work.
- Partnering closely with recruiters, coordinators, People Systems, and cross functional stakeholders to improve workflow usability and reliability.
- Using data and operational signals to monitor service health, prioritize improvements, and reduce repeat work.
- Evaluating practical AI and automation opportunities that improve support quality, speed, and consistency without weakening controls.
Requirements
What you’ll need- 5+ years of experience in recruiting operations, HR systems, people technology, or related roles.
- Hands-on experience administering an ATS (Ashby strongly preferred).
- Strong understanding of recruiting workflows, offers, and hiring data.
- Ability to balance detailed systems work with user support and enablement.
- Strong communication and stakeholder partnership skills.
- Comfort working in fast-moving, evolving environments.
- Highly detail-oriented, with strong operational discipline and a commitment to accuracy and consistency.
- Experience supporting global or multi-entity hiring (preferred).
- Familiarity with compliance-sensitive or highly regulated workflows (preferred).
- Experience creating training and documentation for operational teams (preferred).
Benefits
Comp & perks- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
- 401(k) retirement plan with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend to fuel your professional growth
- Daily meals in our offices, and meal delivery credits as eligible
- Relocation support for eligible employees
- Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ATS administrationrecruiting workflowsdata analysisprocess improvementautomationdocumentation creationSLA managementexception handlingservice health monitoringAI evaluation
Soft Skills
communicationstakeholder partnershipdetail-orientedoperational disciplineuser supportenablementproblem-solvingadaptabilitycoordinationfollow-through