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OpenAI

Customer Success Manager, Ads Solutions

OpenAI

. Own relationships with a portfolio of advertising partners, serving as their primary point of contact.

Posted 4/22/2026full-timeTokyo • 🇯🇵 JapanMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
  • Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
  • Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
  • Identify opportunities to expand partnerships through increased product adoption and incremental investment.
  • Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
  • Surface advertiser feedback and insights to inform product improvements and long-term strategy.
  • Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

Requirements

What you’ll need
  • 3+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
  • Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
  • Comfortable interpreting performance data and translating insights into strategic recommendations
  • Experience with data querying (e.g. SQL, advanced excel/GSheet)
  • Communicates clearly and builds trust with both technical and non-technical stakeholders
  • Operates with ownership and accountability in fast-moving, evolving environments
  • Demonstrates sound judgment and a commitment to user trust and responsible platform growth.

Benefits

Comp & perks
  • 3 days in the office per week
  • Relocation assistance to new employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
digital advertisingaccount managementcustomer successconsultingdata queryingSQLadvanced ExcelGoogle Sheets
Soft Skills
communicationtrust buildingownershipaccountabilitysound judgment