Customer Success Manager, Ads Solutions

OpenAI

Customer Success Manager supporting advertisers to onboard and grow on OpenAI’s advertising platform. Managing relationships and improving advertiser experience.

Posted 4/22/2026full-timeTokyo • 🇯🇵 JapanMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
Identify opportunities to expand partnerships through increased product adoption and incremental investment.
Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
Surface advertiser feedback and insights to inform product improvements and long-term strategy.
Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

Requirements

What you’ll need

3+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
Comfortable interpreting performance data and translating insights into strategic recommendations
Experience with data querying (e.g. SQL, advanced excel/GSheet)
Communicates clearly and builds trust with both technical and non-technical stakeholders
Operates with ownership and accountability in fast-moving, evolving environments
Demonstrates sound judgment and a commitment to user trust and responsible platform growth.

Benefits

Comp & perks

3 days in the office per week
Relocation assistance to new employees

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

digital advertisingaccount managementcustomer successconsultingdata queryingSQLadvanced ExcelGoogle Sheets

Soft Skills

communicationtrust buildingownershipaccountabilitysound judgment