OpenAI

Manager, Technical Deployment Leads – Forward Deployed Engineering

OpenAI

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $252,000 - $335,000 per year

Job Level

Senior

About the role

  • Lead and grow a team of TDLs delivering production systems with frontier models
  • Own end-to-end delivery outcomes through clarity, speed, tight coordination, and technical quality
  • Codify what works into tools, playbooks, and roadmap inputs that create leverage
  • Notice early indicators and raise them with urgency, whether in product behavior, customer environments, or delivery practices
  • Use judgement to distinguish what requires action and what does not
  • Set a high bar for TDL performance and support each person’s growth through direct, actionable feedback
  • Define how we staff and support field teams that can scale without added complexity

Requirements

  • Bring 8+ years of customer-facing technical delivery leadership, including 2+ years managing high-performing technical delivery, program management, or customer engineering teams.
  • Have led high-pressure technical projects from prototype to production.
  • Simplify complex work and make fast, sound decisions under pressure.
  • Elevate team performance through clarity, not process.
  • Operate with urgency in ambiguous or evolving environments.
  • Build deep trust with your team by modeling calm, focus, and judgment when it matters most.
  • Have built and scaled an operating model for delivery: staffing, cadence, artifacts, risk management, and clear ownership across teams.
  • Have technical fluency and sharp sequencing judgment. Confident pressure-testing architectures and trade-offs across security, reliability, latency, cost, and scope.
Benefits
  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend to fuel your professional growth
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical delivery leadershipprogram managementcustomer engineeringproject managementrisk managementarchitecture evaluationsecurity assessmentreliability analysislatency optimizationcost management
Soft Skills
team leadershipdecision makingclarity in communicationtrust buildingcalm under pressurefocusjudgmentperformance elevationadaptabilityurgency