OpenAI

Customer Education Lead, Learning Experience, Curriculum

OpenAI

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $207,000 - $230,000 per year

Job Level

Senior

About the role

  • Write and edit curriculum: learning objectives, lesson outlines, scripts, assessments, and guidance for hands-on exercises and projects.
  • Build certification and credential structure: badges, progression, and criteria that represent meaningful skill development.
  • Create standards and operating guidelines for course production: templates, style guides, QA checklists, and update cadence.
  • Use AI to accelerate course development and maintenance: generate drafts, test cases, examples, and QA checks.
  • Design learning analytics to measure success: completion, assessment results, practice performance, and downstream behavior change.
  • Work cross functionally to ensure learning experiences stay aligned with product updates, customer needs, and field feedback.

Requirements

  • Have experience designing and shipping learning programs at scale for technical products.
  • Are a strong writer who can explain complex ideas clearly and concisely.
  • Know how organizations adopt new capabilities across technical and non technical roles.
  • Build systems and programs that are modular, repeatable, and maintainable.
  • Use data to improve the learning experience and focus on outcomes.
  • Enjoy working with OpenAI tools and experimenting with new ways to build education.
  • Are passionate about AI literacy and empowering the workforce with AI.
Benefits
  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend to fuel your professional growth
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
curriculum developmentlearning objectiveslesson outlinesassessmentslearning analyticsdata analysiscourse productionmodular systemsAI integrationtechnical program design
Soft Skills
strong writingclear communicationcross-functional collaborationproblem-solvingadaptabilitypassion for educationempowermentcreativityattention to detailorganizational skills