Serve as OpenAI’s primary on-site hardware contact, collaborating with Oracle teams and vendors to plan and coordinate maintenance, repairs, and lifecycle activities.
Share technical requirements and verify that work performed supports OpenAI’s compute needs and agreed quality targets.
Coordinate schedules, spare-parts planning, and issue escalation with partner teams to minimize downtime and keep operations running smoothly.
Work with OpenAI fleet-health engineers to translate software-detected issues into on-site hardware actions in partnership with Oracle.
Track hardware trends and provide joint recommendations with partner teams for design or operational improvements.
Prepare documentation and runbooks that capture joint best practices and can be applied at additional campuses.
Offer technical guidance and context to partner personnel while respecting their operational ownership.
Collaborate with supply-chain teams to plan spares and manage hardware lifecycle activities.

Requirements

Have 7+ years of experience in datacenter hardware operations, hardware engineering, or large-scale server maintenance, with at least 2 years in a senior or lead technician capacity.
Bring deep knowledge of high-density server hardware, including x86 platforms, GPUs, storage devices, and power/cooling systems.
Excel at diagnosing hardware issues, coordinating complex repairs, and maintaining strong working relationships across organizations.
Are comfortable setting technical expectations and validating outcomes through collaboration, not direct management.
Adapt quickly to changing operational conditions and enjoy solving problems at both the strategic and on-site levels.
Communicate clearly and build trust across partner teams, vendors, and internal engineering stakeholders.
Are willing to be based full-time at a partner-operated campus

Benefits

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

datacenter hardware operationshardware engineeringlarge-scale server maintenancehigh-density server hardwarex86 platformsGPUsstorage devicespower systemscooling systemsdiagnosing hardware issues

Soft Skills

collaborationproblem-solvingcommunicationrelationship buildingadaptabilitytechnical guidancetrust buildingissue escalationdocumentation preparationoperational ownership respect