OpenAI

AI Deployment Manager – Core Ecosystem, EDU

OpenAI

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • New York • United States

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Salary

💰 $162,000 - $230,000 per year

About the role

  • Own the enablement of OpenAI products, including ChatGPT Enterprise and Agents, helping define effective enablement patterns that support adoption across faculty, students, IT administrators, instructional designers, and academic leadership across educational institutions.
  • Serve as a Subject Matter Expert (SME) for designated product areas, building deep expertise, supporting internal enablement, identifying emerging customer use cases for new product surfaces, and aggregating customer feedback to inform product development, with emphasis on teaching, learning, and research workflows.
  • Lead customer enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption.
  • Design and deliver high-impact engagements, including onboarding sessions, advanced capability trainings, leadership briefings, hackathons, and hands-on workshops for audiences ranging from senior faculty to students.
  • Drive customer activation, sustained usage, and measurable value through structured enablement programs designed for durable, institution-wide adoption.
  • Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and a consistent customer experience.
  • Develop scalable enablement assets, playbooks, and best practices based on patterns observed across customers, helping translate product capabilities into repeatable adoption frameworks.
  • Gather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.

Requirements

  • Have 6+ years of experience in customer facing, enablement, or instructional roles, engaging leadership and technical audiences in complex large-scale institutional or educational environments.
  • Possess exceptional presentation and communication skills, particularly when translating AI capabilities into clear, practical value for senior and executive level audiences.
  • Have strong product fluency across ChatGPT, Agents, and the broader OpenAI ecosystem, with a practical understanding of how AI capabilities can be applied to real world workflows and enterprise use cases.
  • Have experience leading workshops and enablement programs, with the ability to design learning journeys, facilitate live sessions, and respond to questions in real time.
  • Can identify patterns across customers and translate them into scalable approaches that improve adoption across the broader customer base.
Benefits
  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend to fuel your professional growth
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer enablementinstructional designworkshop facilitationproduct fluencyAI capabilitiestraining program designcustomer feedback synthesisadoption frameworksengagement designlarge-scale institutional environments
Soft Skills
presentation skillscommunication skillsleadership engagementpattern identificationreal-time responsecollaborationcustomer activationmeasurable value deliveryadaptabilityproblem-solving