AI Success Engineer
OpenAI
full-time
Posted on:
Location Type: Hybrid
Location: Singapore • Singapore
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Tech Stack
About the role
- Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization
- Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio
- Conduct technical enablement and configuration sessions across our broad product portfolio
- Identify and validate use cases by embedding with customer teams to understand workflows and pain points
- Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning
- Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities
- Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs
- Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomes
- Guide value realization and measure impact through baselines, KPI definition, and post deployment reporting
- Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement
- Help drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of business
- Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.
Requirements
- 8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting, solutions architecture, technical delivery leadership, or deep technical enterprise SaaS adoption work
- Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage.
- Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies
- Are comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges
- Have excellent project and program management instincts and can lead multi workstream initiatives with clarity and structure
- Enjoy being a thought partner for C level stakeholders while also diving deep with technical teams
- Operate with high ownership and can manage fast decision making, context switching, and dynamic customer needs
- Have a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
OpenAI product capabilitiesAPIsSDKsconnectorsintegration patternsmodel behaviorembeddingsretrieval augmentationfine-tuningcustom model usage
Soft Skills
technical account managementproject managementprogram managementrelationship buildingcommunicationproblem solvingstrategic thinkingcustomer advocacyadaptabilityownership