Serve as the primary technical subject matter expert post-sale for a portfolio of customers, embedding deeply with them to design and deploy GenAI solutions.
Engage with senior business and technical stakeholders to identify, prioritize, and validate the highest-value GenAI applications in their roadmap.
Accelerate customer time to value by providing architectural guidance, building hands-on prototypes, and advising on best practices for scaling solutions in production.
Maintain strong relationships with leadership and technical teams to drive adoption, expansion, and successful outcomes.
Contribute to open-source resources and enterprise-facing technical documentation to scale best practices across customers.
Share learnings and collaborate with internal teams to inform product development and improve customer outcomes.
Codify knowledge and operationalize technical success practices to help the Solutions Architecture team scale impact across industries and customer types.

Requirements

Have 5+ years of technical consulting, post-sales engineering, solutions architecture, or similar experience working directly with customers.
Are a strong communicator, able to explain technical and business concepts clearly to executive and practitioner audiences alike.
Have experience leading complex deployments of Generative AI or traditional machine learning systems, ideally including infrastructure and network architecture considerations.
Possess hands-on proficiency in languages like Python, JavaScript, or similar, and are comfortable building prototypes or proofs of concept.
Take end-to-end ownership of challenges, proactively acquiring new skills or knowledge as needed to drive success.
Bring a humble, collaborative mindset and an eagerness to support teammates and customers alike.
Thrive in fast-paced environments, adeptly managing multiple workstreams and prioritizing for the highest customer impact.

Benefits

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Generative AImachine learningPythonJavaScriptprototypingsolutions architecturetechnical consultingpost-sales engineeringinfrastructure architecturenetwork architecture

Soft Skills

strong communicatorcollaborative mindsetproactiveend-to-end ownershipability to explain technical conceptsrelationship managementadaptabilitytime managementprioritizationcustomer focus