Director, Go-to-Market (GTM)
Zero Hash
Go
Internal Communications, GTM
OpenAI
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $240,000 per year
Job Level
SeniorLead
Tech Stack
Go
About the role
- Define how we inform and align a global Go-To-Market (GTM) organization at speed and set the narrative, run the systems, and ship communication that drives action
- Own the GTM message map as the source of truth for priorities, milestones, and customer impact, and publish a monthly snapshot of progress and next decisions
- Act as DRI for tier-1 GTM communications across launches, partnerships, and reorgs, and confirm week-one understanding with pre-briefs, FAQs, and pulse checks
- Publish the weekly GTM update with wins, deployments, and top priorities, and track segment reach while cutting duplicate Slack posts
- Design and run manager cascades with briefs, FAQs, and assets within 24 hours, and drive manager delivery across 90% of teams within three days for tier-1 changes
- Shape All Hands, keynotes, and customer events with clear storylines, visuals, and speaking notes, and fold lessons learned into the next event
- Run comms governance with intake, SLAs, an editorial board, and clear escalation, and use turnaround and quality data to improve flow and report these results monthly
- Lead change and sensitive communications with sequencing and measurement, share an after-action readout with impact and next steps, and coordinate with Legal, Security, and External CommsPR on sensitive content
- Run segmented global communications with localization, inclusive language and accessibility, and use a comms stack for targeting, search, and analytics that track understanding and behavior change
Requirements
- Bring 8+ years in internal or executive communications for global GTM or commercial teams with a portfolio that shows company-scale impact
- Translate complex product strategy and customer stories into clear narratives that drive decisions and action and show cases that changed behavior
- Craft executive narratives across slides and short-form writing for keynotes, All Hands, and customer events and coach leaders and managers to deliver them
- Lead change and crisis communications with sound judgment under pressure and tight timelines with playbooks and postmortems that strengthen the next run
- Build systems for governance, intake, editorial calendars, and measurement that reduce cycle times as the team scales
- Bring stagecraft for All Hands, keynotes, and customer events and coach speakers through rehearsal
- Use AI for drafting, targeting, tone-shifting, and QA with documented prompts and clear human controls
- Show a portfolio with executive narratives, change plans, incident responses, and a weekly-update sample
- Ability to work from our US office three days per week (hybrid San Francisco role)
- Willingness to coordinate with Legal, Security, and External Comms/PR on sensitive content
