Open Point

Customer Success Manager

• Own a portfolio of clients across local government, transport, utilities, and energy sectors
• Build trusted relationships with senior stakeholders
• Conduct regular Account Reviews and strategic alignment sessions
• Drive product adoption and deliver targeted training
• Ensure clients achieve their engagement and compliance goals
• Lead renewal and price increase activities
• Demonstrate sustained value and identify renewal risks early
• Support commercial discussions with customer insight and context
• Identify, monitor, and mitigate customer risks
• Address adoption gaps, stakeholder changes, and value erosion
• Collaborate with Account Managers to identify, qualify, and validate expansion opportunities
• Surface customer needs, usage signals, and outcome gaps to enable effective handoff
• Champion customer feedback internally to influence product development and service improvements
• Build customer relationships that generate referrals and advocacy through testimonials, case studies, and introductions
• Visit key clients for strategic reviews, workshops, and events

Senior Customer Success Manager