Open Function

QA Engineer

• You'll be the quality gatekeeper for implementation projects—proactively testing integrations before they go live, identifying issues early, and providing targeted support when clients need help.
• Proactively test implementation project deployments before go-live, including functional testing, integration testing, regression testing, and user acceptance testing.
• Develop and execute comprehensive test cases for client-specific workflows and integrations that cover edge cases, error handling, and various integration scenarios.
• Validate data transformations and mappings between systems to ensure accuracy and completeness.
• Test client workflows end-to-end to ensure they meet project requirements and perform reliably under real-world conditions.
• Conduct exploratory testing to uncover issues beyond scripted test cases, particularly around user workflows and system boundaries.
• Anticipate potential problems by reviewing project requirements and technical specifications, flagging risks early in the implementation cycle.
• Verify API connections, authentication mechanisms, and error handling for all integrated systems.
• Test with realistic data volumes and scenarios to identify performance issues before deployment.
• Collaborate with implementation teams to review technical requirements, provide testing estimates, and ensure testability of integration designs.
• Take initiative to identify areas where testing coverage can be improved or automated.
• Validate that integrations handle edge cases gracefully (network failures, malformed data, rate limits, etc.).
• Conduct smoke testing and post-deployment verification to ensure successful go-lives.
• Provide hands-on technical support to implementation project clients, including diagnosing workflow errors and implementing fixes to data integration solutions.
• Investigate and resolve technical issues in live deployments (e.g., data integration errors, workflow failures, data quality issues, API connectivity problems).
• Proactively monitor recently deployed client integrations to catch and resolve potential issues before they escalate.
• Use JavaScript to troubleshoot issues and make code adjustments to OpenFn workflow configurations to implement fixes.
• Respond to implementation team and client support requests within agreed SLA timeframes and maintain proactive communication throughout the troubleshooting process.
• Work with target systems commonly used by our clients, such as Salesforce, Kobo Toolbox, CommCare, DHIS2, SQL databases, and other health and humanitarian technology platforms.
• Conduct client calls when needed and escalate complex technical issues while keeping stakeholders informed.
• Anticipate recurring issues and work with the implementation team to implement preventive solutions.

Implementation Project QA & Support Engineer