Client Success Manager

Open Dealer Exchange

Client Success Manager supporting the automotive sector solutions at 700Credit. Responsible for client retention and relationship management, ensuring satisfaction and growth.

Posted 5/22/2026full-timeRemote • Washington • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Build and maintain strong relationships with dealerships and dealership groups to ensure their success and satisfaction.
Analyze existing client accounts and identify opportunities to drive revenue growth.
Guide clients through the onboarding and implementation process of Quick Products, ensuring seamless integration.
Provide ongoing training, support, and coaching to clients, helping them maximize the value of 700 Credit products.
Address and resolve client concerns, working to ensure that all issues are effectively handled.
Support Affiliate and 700 Credit product launches, including post-launch evaluation and gathering client feedback to ensure a positive customer experience.
Review client business processes related to the usage of 700 Credit Quick Products and provide recommendations for improvement.
Lead meetings with key dealership personnel, focusing on the value of 700 Credit products and continuous process improvement.
Schedule and lead regular virtual and in-person meetings with clients to discuss product usage, identify new product opportunities, and foster strong relationships.
Keep clients informed of new product features and updates, ensuring they are aware of new capabilities.
Create and implement strategies to enhance customer retention and drive increased engagement.
Conduct regular audits of client product usage to identify areas for improvement and optimization.
Collect and analyze customer feedback to develop new techniques and strategies that improve retention and satisfaction.
Ensure a high level of customer service is consistently provided to clients, maintaining satisfaction and loyalty.
Work closely with the sales team to identify and create opportunities to introduce additional products and services to clients.
Ensure all client interactions, communications, and updates are accurately documented in Salesforce for tracking and reporting purposes.

Requirements

What you’ll need

2+ years of experience in customer service or account management roles
In-depth knowledge of the automotive industry
Familiarity with dealership operations and the ability to train and implement best practices for 700 Credit products
Strong organizational skills with attention to detail
Excellent phone etiquette and customer service abilities
Bachelor’s degree preferred, or equivalent professional experience
Willingness to travel as needed
Bilingual in English and Spanish is a plus

Benefits

Comp & perks

excellent compensation/benefit package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceaccount managementonboardingimplementationtrainingcoachingauditingdata analysiscustomer feedback analysisprocess improvement

Soft Skills

relationship buildingorganizational skillsattention to detailcommunicationproblem solvingcustomer satisfactionteam collaborationleadershipadaptabilityphone etiquette

Certifications

Bachelor’s degreeautomotive industry knowledgeaccount management certificationcustomer service certificationbilingual in English and Spanish