Open Dealer Exchange

Customer Training Specialist I

Open Dealer Exchange

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Manage the full lifecycle of new and existing client onboarding, from initial setup through successful go-live.
  • Collaborate with management and internal teams to assess and deliver training for both internal staff and external clients.
  • Provide strategic guidance during implementation to ensure optimal software adoption and long-term success.
  • Act as the main point of communication throughout the implementation process and for assigned clients post-implementation.
  • Address client concerns promptly and coordinate with internal teams to resolve issues effectively.
  • Oversee follow-ups, track progress, and take action to meet deadlines and exceed client expectations.
  • Adhere to established processes and ensure all implementation activities are well-documented and aligned with project plans.
  • Actively engage with and support team members to promote a productive and positive work culture.
  • Conduct hands-on training sessions as part of the implementation process to ensure user readiness and confidence.
  • Track and document all interactions with clients to ensure transparency and continuity.
  • Share updates and collaborate with setup, implementation, and support teams on project priorities, timelines, and emerging issues.

Requirements

  • 1 to 3 years of experience in a client-facing or customer service role
  • Bachelor’s degree preferred
  • Demonstrated ability to stay focused and manage multiple priorities effectively
  • Strong team player with the ability to work independently when needed
  • Excellent interpersonal and client relationship-building skills
  • Comfortable working in a structured, performance-driven environment with a commitment to high ethical standards
  • Exceptional verbal and written communication skills
  • Confident and professional phone presence
  • Bilingual in English and Spanish is required
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
client relationship-buildingteam playerindependent workinterpersonal skillscommunication skillstime managementproblem-solvingtraining deliveryorganizational skillsadaptability
Certifications
Bachelor’s degree