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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates deep expertise in U.S. and Canadian leave and disability laws, managing complex leave of absence and accommodation programs, and ensuring compliance with relevant regulations. Proficient in analyzing operational metrics and partnering with cross-functional teams to enhance employee benefits administration.
Highest-signal resume keywords
Leave Of Absence ManagementDisability Program AdministrationFMLA ComplianceHRIS ExperienceVendor Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Leave AdministrationDisability ManagementCompliance MonitoringData AnalyticsPolicy Development
Soft Skills
Analytical SkillsOrganizational SkillsProblem-Solving SkillsConfidentiality
Tools & Technologies
WorkdayHRIS
Certifications & Qualifications
CEBSSHRM-CPSHRM-SCPPHRSPHR
Industry Keywords
FMLAADA/ADAAAUSERRACanadian Statutory LeaveHealth & Welfare Benefits
About the role
Key responsibilities & impact- Serve as the North America subject matter expert for leave of absence, disability, and workplace accommodation programs
- Oversee FMLA, ADA/ADAAA, STD, LTD, Paid Family & Medical Leave, USERRA, Canadian statutory leave programs, and company-sponsored leave policies across the U.S. and Canada
- Lead administration of complex leave, disability, and accommodation cases
- Manage interactive accommodation processes, return-to-work planning, transitional work arrangements, benefit continuation, payroll impacts, and disability transitions
- Partner with HR/P&C, Legal, Payroll, managers, and employees on leave management, accommodations, intermittent leave, leave exhaustion, and compliance matters
- Manage third-party leave and disability administrators and monitor service delivery, vendor performance, case quality, and employee experience
- Resolve escalated and complex cases
- Ensure compliance with federal, state, provincial, and local regulations
- Monitor legislative changes, advise on policy enhancements, support audits, and maintain documentation and record retention
- Support Health & Welfare benefits administration as a Tier II escalation resource
- Analyze operational metrics, compliance trends, vendor performance, and employee feedback
- Recommend and implement process, policy, technology, training, and program enhancements
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Business Administration, or a related field
- 7+ years of progressive experience managing leave of absence, disability, accommodation, and employee benefits programs
- Deep expertise in U.S. leave and disability laws, including FMLA, ADA/ADAAA, USERRA, and state-specific leave programs
- Knowledge of Canadian statutory and provincial leave requirements
- Experience administering leave, disability, and accommodation programs across the United States and Canada
- Experience managing third-party leave and disability vendors
- Comprehensive knowledge of Health & Welfare benefit programs, benefits administration practices, and applicable employee benefits regulations
- Ability to partner with HR/P&C, Legal, Payroll, and business leaders on complex employee relations, leave, and accommodation matters
- Strict confidentiality when handling employee matters
- Excellent analytical, organizational, and problem-solving skills
- Experience with HRIS and leave administration systems, including Workday
- Experience with reporting and data analytics
- Professional certifications such as CEBS, SHRM-CP/SCP, PHR/SPHR and multinational/global experience preferred
Benefits
Comp & perks- Employees may be eligible to participate in Company employee benefit programs
- Health & Welfare benefits programs
- Benefit continuation during leaves of absence
- Employee-centered leave, disability, and workplace accommodation support
- Diversity, belonging, recognition, and inclusion commitments
- Sustainability, access, and social impact initiatives