Technical Customer Success Manager
Opal
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
Terraform
About the role
- Rebuild customer success practices
- Serve as first line of technical defense
- Own customer base health: renewals, retention, and proactive engagement
- Collaborate with product and engineering teams
- Guide customers from onboarding to advocacy
Requirements
- 6+ years in customer success, account management, or solutions engineering
- Experience with infrastructure-as-code tools like Terraform
- Knowledge of identity and access management or security landscape
- Excellent troubleshooting skills
- Strong customer empathy and relationship management
Benefits
- 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
infrastructure-as-codeTerraformidentity and access managementsecurity landscapetroubleshooting
Soft skills
customer empathyrelationship management