Opal Group

AV Technician, Helpdesk Support

Opal Group

contract

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $1,000 - $1,200 per month

Job Level

Mid-LevelSenior

About the role

  • Handle audio-visual equipment setup, testing, and assistance during live events
  • Interact with clients and deliver outstanding customer service on-site
  • Ensure high-quality AV setup and seamless technical support during events
  • Provide remote technical assistance and helpdesk support to end users
  • Assist with software installations, updates, and basic troubleshooting
  • Offer onboarding support and technical orientation to new users
  • Communicate clearly and professionally with staff to address technical issues
  • Stay current with helpdesk best practices, systems, and internal technology tools

Requirements

  • Valid U.S. entry visa required
  • Proven experience as an AV Technician and/or Helpdesk Support Specialist
  • High school diploma or GED required; College degree in a relevant field is preferred
  • Advanced English skills in verbal and written communication are required
  • Strong interpersonal and client-facing communication skills
  • Demonstrated customer service mindset and professional demeanor
  • Solid organizational and time management skills
  • Ability to operate effectively in a fast-paced, dynamic environment
  • Willingness and ability to travel approximately once per month
Benefits
  • 100% remote work environment with occasional travel to on-site conferences (based on the position)
  • Paid Time Off (available after 90 days), including:
  • Vacation Days
  • Sick Leave
  • Compensatory Time
  • One Wellness & Wellbeing Day, One Floating Holiday, and One Religious Observance Day per year
  • Jury Duty Pay
  • Paid Time Off for Voting
  • Paid federal holidays with early release the day prior
  • Summer Fridays
  • All travel-related expenses covered for onsite events, including flights, hotel accommodations, and meals

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
audio-visual equipment setuptechnical supportsoftware installationstroubleshootinghelpdesk support
Soft skills
customer serviceinterpersonal communicationclient-facing communicationorganizational skillstime managementprofessional demeanor
Certifications
high school diplomaGEDcollege degree in relevant field