Oomnitza

Customer Success Manager

Oomnitza

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $100,000 - $115,000 per year

Job Level

Mid-LevelSenior

About the role

  • Own and nurture customer relationships, serving as the primary point of contact to ensure customer satisfaction and long-term engagement.
  • Drive gross revenue retention by proactively managing an assigned book of business and identifying churn risks early.
  • Increase product adoption and value realization, ensuring customers fully leverage the platform’s features to meet their business objectives.
  • Identify expansion opportunities, working closely with sales and account teams to grow accounts through upsell and cross-sell initiatives.
  • Lead executive business reviews (EBRs), presenting progress, ROI, and strategic recommendations to senior stakeholders.
  • Develop and maintain Customer Success Plans, aligning customer goals with measurable outcomes and tracking progress over time.
  • Share best practices and thought leadership, guiding customers on industry trends and optimal product use.
  • Deliver ongoing product education, including new feature announcements and enablement sessions to drive continued adoption.
  • Act as the voice of the customer, gathering feedback and advocating internally to influence roadmap, features, and support.
  • Collaborate cross-functionally with sales, product, and support teams to ensure a seamless customer experience.

Requirements

  • Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company
  • Business savvy with an ability to translate business needs into data and product requirements
  • Excellent verbal and written communication skills
  • Extremely strong presentation capabilities
  • Self motivated and comfortable in an ever changing agile environment
  • Basic understanding of API’s/Web Services and how they function
  • Intermediate knowledge of complex technology user workflows
  • Knowledge and basic triage ability of HTTP Error Messages
  • Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills