Enterprise Customer Success Manager
People.ai
Customer Success Manager
Oomnitza
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $115,000 per year
Job Level
Mid-LevelSenior
About the role
- Own and nurture customer relationships, serving as the primary point of contact to ensure customer satisfaction and long-term engagement.
- Drive gross revenue retention by proactively managing an assigned book of business and identifying churn risks early.
- Increase product adoption and value realization, ensuring customers fully leverage the platform’s features to meet their business objectives.
- Identify expansion opportunities, working closely with sales and account teams to grow accounts through upsell and cross-sell initiatives.
- Lead executive business reviews (EBRs), presenting progress, ROI, and strategic recommendations to senior stakeholders.
- Develop and maintain Customer Success Plans, aligning customer goals with measurable outcomes and tracking progress over time.
- Share best practices and thought leadership, guiding customers on industry trends and optimal product use.
- Deliver ongoing product education, including new feature announcements and enablement sessions to drive continued adoption.
- Act as the voice of the customer, gathering feedback and advocating internally to influence roadmap, features, and support.
- Collaborate cross-functionally with sales, product, and support teams to ensure a seamless customer experience.
Requirements
- Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company
- Business savvy with an ability to translate business needs into data and product requirements
- Excellent verbal and written communication skills
- Extremely strong presentation capabilities
- Self motivated and comfortable in an ever changing agile environment
- Basic understanding of API’s/Web Services and how they function
- Intermediate knowledge of complex technology user workflows
- Knowledge and basic triage ability of HTTP Error Messages
- Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills
