Oomnitza

Technical Account Manager

• Partner with Customer Success to lead customer discovery sessions and understand current state, business challenges, and strategic objectives.
• Investigate and assess customer pain points to design and deploy tailored solutions that meet their operational and business needs.
• Develop a deep understanding of each customer’s environment, workflows, and long-term goals.
• Establish and maintain strong, influential relationships with customer stakeholders and internal cross-functional teams.
• Serve as a trusted advisor and advocate, setting appropriate expectations and driving successful outcomes.
• Provide proactive guidance on best practices, solution design, and risk mitigation to ensure successful implementation and long-term scalability.
• Guide customers through the technical adoption of new features and functionality, offering recommendations tailored to their unique use cases.
• Conduct regular customer instance health checks and identify opportunities to improve adoption, performance, and efficiency.
• Proactively identify opportunities to enhance customer ROI through strategic initiatives and expanded platform utilization.
• Lead compelling, value-based demonstrations—both standard and customized—to showcase platform capabilities and business impact.
• Probe for additional expansion opportunities by aligning platform capabilities to evolving customer needs.
• Serve as a strong internal advocate for customer needs by partnering with Product and Engineering to influence roadmap direction and enhancements.
• Capture, track, and document product feedback and competitive intelligence.
• Communicate customer insights effectively to drive continuous platform improvement.
• Become a product expert, confidently articulating the value of the platform and how it transforms customer workflows and operations.
• Continuously refine technical, product, and pre-sales knowledge to stay current with platform enhancements and evolving customer use cases.
• Maintain a strong understanding of industry trends, competitive landscape, and best practices.

Consultant

• The Technical Consultant creates and delivers customer business requirements within the Oomnitza customer solution
• Work with the project team to achieve high client satisfaction and the ability to measure effectiveness of client solution to the Statement of Work
• Understand customer needs and be able to design a solution to meet customer requirements
• Create customer deliverables and documentation such as workflows, dashboards, role definitions and reports to meet customer requirements and maximize Oomnitza value proposition
• Work with Project Manager in proactively managing customer requirements, timelines, expectations and change requests
• Provide assistance to and ensure knowledge transfer of solution to identified customer project resources
• Consistently use and improve delivery methodology and tools to maximize consulting effectiveness and help ensure accurate estimations
• Stay current with the Development roadmap and learn new release offerings and functionality
• Ability to articulate company products and solutions to customers as well as Oomnitza’s value proposition
• Ensure accurate and timely administration of assigned projects including time/expense tracking and status reporting

Technical Consultant

Product Designer

• In this role you will help build and enhance the Oomnitza product by concepting, designing, and prototyping high-quality product experiences.
• Develop a deep understanding of the Oomnitza product offering, its users, and the product UI to inform product direction.
• Deliver high-quality, user-centered designs that streamline and enhance the overall user experience.
• Collaborate with Designers, Product Managers, Engineers, and leadership to shape product strategy and execution.
• Share work regularly in design reviews and actively contribute to a strong culture of feedback and iteration.
• Interpret and translate complex problems into intuitive, delightful design solutions.