Customer Solution Manager – Public Sector

Ookla

Customer Solutions Manager at Ookla handling customer engagement and ensuring success in telecom solutions. Collaborating with teams to optimize customer outcomes with data-driven insights.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the entry point for customer engagement, partnering with Sales during pre-sales to shape deal strategy, qualify solutions, and define success criteria
Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes
Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution
Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use-case walkthroughs that support deal qualification, adoption, and expansion
Translate technical demos and analytics outputs into business-relevant value stories aligned to customer priorities and success criteria
Act as a trusted point of coordination for customer needs, questions, and escalations across internal teams, ensuring the right owners are engaged at the right time
Bring customer feedback, regional context, and market insight back to Product and leadership to help shape priorities
Build strong, lasting relationships with customer technical and business stakeholders across geographies

Requirements

What you’ll need

5+ years of Experience in Telco, ISP and Enterprise-level-technology spanning pre-sales, adoption, and customer success across technical account management, solutions consulting, or pre-sales roles in telecom, connectivity, SaaS, or data-driven environments
Curiosity and comfort working with large-scale data and analytics to inform customer decisions
Ability to manage multiple priorities while maintaining attention to detail and customer value
Demonstrated ability to articulate technical value, support or lead solution demonstrations, and connect data-driven insights to customer decisions
Strong communication skills across technical, commercial, and executive audiences
A passion for customer success and solving real-world connectivity challenges
Strong problem-solving skills and ability to adapt to changing priorities
Ability to manage multiple accounts simultaneously and work under pressure
Experience working in cross-functional and multicultural environments
Willingness to travel regularly for client meetings and corporate functions
Familiarity with Ookla's product offerings or similar technology-based products is advantageous
Familiarity with Data Analytics tools and solutions is a plus

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Life and disability benefits
Flexible Spending Accounts (FSAs)
401(k) with company match
Employee Stock Purchase Plan
Flexible Time Off
Volunteer Time Off
Paid holidays
Family building and caregiving support
Generous Family Care and Parental leave
Fitness Reimbursement
Access to wellness programs
Educational support
Mentorship programs
Career development resources
Employee engagement programs
Recognition awards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticstechnical account managementsolutions consultingpre-salescustomer successsolution demonstrationsdata-driven insights

Soft Skills

communication skillsproblem-solving skillsattention to detailcuriosityadaptabilityrelationship buildingcustomer engagementmultitasking