Dispatch and Support Manager – Day Shift

Onward

Dispatch and Support Manager responsible for leading dispatch and support teams at Onward. Ensuring effective ride operations and enhancing customer support experiences in healthcare transport.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing dispatch and support teams while ensuring exceptional customer service and operational efficiency. Proficient in analyzing performance metrics and implementing effective training materials for team development.

Highest-signal resume keywords

Team LeadershipCustomer Support ManagementAnalytical SkillsZendesk ExperienceWorkforce Scheduling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportDispatch ManagementLogistics OperationsPerformance AnalysisEscalation Management

Soft Skills

Decision-Making Under PressureCommunication Skills

Tools & Technologies

Ticketing SystemsOperational Tools

Industry Keywords

Frontline Team SupervisionWorkload ManagementTraining Material Development

About the role

Key responsibilities & impact

Lead a team of Dispatchers and Support Specialists.
Ensure seamless ride operations and exceptional customer support.
Monitor dispatch and support queues and manage workload.
Serve as on-shift point of contact for member and team questions.
Analyze daily metrics and provide context on performance trends.
Build and maintain training materials for Concierge teams.

Requirements

What you’ll need

3+ years of experience in customer support, dispatch, logistics, or operations.
2+ years of experience managing or supervising frontline teams.
Strong analytical skills with the ability to interpret metrics and operational trends.
Experience with support and ticketing systems such as Zendesk.
Experience with workforce scheduling and staffing planning.
Proven ability to manage escalations and make sound decisions under pressure.
Comfortable learning and implementing new software and operational tools.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Professional development