Program Manager – Launch and Implementations

Onward

Program Manager leading implementation and launch of mobility and healthcare programs at Onward. Driving cross-functional collaboration and ensuring program success through operational readiness and support.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading end-to-end implementation of customer programs, managing project plans, and ensuring compliance with operational and technical requirements. Proven ability to coordinate cross-functional teams and drive operational improvements through data-driven decision-making.

Highest-signal resume keywords

Program ManagementImplementation ExperienceCross-Functional Team CoordinationHealthcare Industry KnowledgeData-Driven Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementOperational Workflow DevelopmentRisk Identification and MitigationPerformance TrackingCompliance Requirements Management

Soft Skills

Excellent CommunicationAttention to DetailOrganizational SkillsProblem-Solving

Tools & Technologies

Standard Operating Procedures

Industry Keywords

HealthcarePublic TransportationNEMTMobility Services

About the role

Key responsibilities & impact

Lead end-to-end implementation of new customer programs, from contract close through go-live.
Develop and manage detailed project plans, timelines, and deliverables across internal and external stakeholders.
Document customer specific variations and operations dependencies.
Coordinate cross-functional teams (Operations, Product, Engineering, Partnerships) to ensure readiness for launch, including identifying task ownership, communication plans, escalation paths, reporting requirements, operational processes and any additional required investment (product, OPS) to support the new partnership.
Serve as the primary point of contact during implementation, ensuring clear communication and accountability.
Identify and mitigate risks, proactively resolving issues that could impact launch timelines or success.
Ensure all operational, technical, and compliance requirements (e.g., ADA, FTA where applicable) are met prior to go-live.
Translate customer requirements into clear operational workflows and platform configurations using Onward’s templated Standard Operating procedures.
Develop and execute onboarding and training for customer teams and partners.
Ensure a smooth transition from implementation to live operations with minimal disruption.
Own post-launch stabilizations process through defined success milestones, including monitoring initial program performance, identifying operational gaps, and implementing improvements.
Lead cross-functional stabilization reviews and issue resolution, including tracking launch health, operational burden, customer feedback, and adoption metrics.

Requirements

What you’ll need

4+ years of experience in program management, implementation, operations, or project management roles
Proven track record of launching complex, multi-stakeholder programs or services
Experience in healthcare, public transportation, NEMT, or mobility services strongly preferred
Strong ability to manage multiple projects simultaneously in a fast-paced environment
Highly organized with exceptional attention to detail and execution
Data-driven mindset with the ability to track performance and drive operational improvements
Excellent communication skills, with the ability to work across executive stakeholders and frontline operators
Experience working with cross-functional teams including Product, Engineering, and Operations

Benefits

Comp & perks

Bonus
Stock options